ICT Support Engineer (Cisco) | Permanent Work from Home

We’re looking for two ICT Engineers to provide level 2 technical support for our client’s customers. 

The applicants we need are the ones with at least four years of combined work experience in a similar role and must be adept at helping customers troubleshoot their wireless LAN and other network problems. 

To make your application easier, we made you a checklist that includes important information about this role. 

Here's an overview

• Employment Type: Full-time  

• Schedule: 7:000 AM to 4:00 PM or 10:00 AM to 7:00PM Manila Time (PH Holidays observed)  

• This is permanent work-from-home 

You’ll be working for our client’s company which designs and manages complex ICT networks. provides 24/7 configuration, monitoring, security, and support for its global clients. Six offices across the globe support the data networks of the world's largest Hotel Groups, Oceania, hospitality and educations providers 

What are the benefits?  

• HMO upon regularization      

• Above average industry standard compensation package.   

• 20 Leave credits per year (5 days commutable to cash)   

• Standard Emapta benefits    

Any qualifications I need to succeed?   

• Years worked: At least four years of working experience (L1 and L2 support role)  

• Education: Bachelor of Information Technology or Bachelor of Science in Computer Science 

• Can communicate clearly in the client’s preferred language  

• Broad understanding of wireless network fundamentals 

• Must-haves 

• Can provide troubleshooting support. The candidate must be familiar with at least three companies and possess some knowledge of their basic offerings:

• Cisco (Meraki and Traditional) 

• HPP (Aruba Networks) 

• Ruckus (CommScope) 

• Extreme 

• Ubiquiti 

• Deep understanding of the layout of the connections (links, nodes, etc.) of a computer network. (Topography) 

• Soft Skills: Able to multitask and meet tight deadlines, adapt well in dynamic environments, possess a strong work ethic, detail-oriented, and customer-oriented.  

What will I do in this job?  

• Provide L2 support for concerns escalated by IT Desks 

• Make sure tickets are resolved quickly and efficiently 

• Communicate with customers and provide top-notch support 

• Log, monitor, and manage customer incidents and requests for help to ensure that SLA targets are met. 

If you made it this far, it means you’re really interested in this role. Start a distinguished career with us and apply today.