ICT Support Engineer (Cisco) | Permanent Work from Home
2 to 4 Years
Open to Work From Home
With Business Certificates
Established in 2010
Total vacancies for this job title: 2
Posted On: November 25, 2022
Job ID: 416832
We’re looking for two ICT Engineers to provide level 2 technical support for our client’s customers.
The applicants we need are the ones with at least four years of combined work experience in a similar role and must be adept at helping customers troubleshoot their wireless LAN and other network problems.
To make your application easier, we made you a checklist that includes important information about this role.
Here's an overview
Employment Type: Full-time
Schedule: 7:000 AM to 4:00 PM or 10:00 AM to 7:00PM Manila Time (PH Holidays observed)
This is permanent work-from-home
You’ll be working for our client’s company which designs and manages complex ICT networks. provides 24/7 configuration, monitoring, security, and support for its global clients. Six offices across the globe support the data networks of the world's largest Hotel Groups, Oceania, hospitality and educations providers
What are the benefits?
HMO upon regularization
Above average industry standard compensation package.
20 Leave credits per year (5 days commutable to cash)
Standard Emapta benefits
Any qualifications I need to succeed?
Years worked: At least four years of working experience (L1 and L2 support role)
Education: Bachelor of Information Technology or Bachelor of Science in Computer Science
Can communicate clearly in the client’s preferred language
Broad understanding of wireless network fundamentals
Can provide troubleshooting support. The candidate must be familiar with at least three companies and possess some knowledge of their basic offerings:
Cisco (Meraki and Traditional)
HPP (Aruba Networks)
Deep understanding of the layout of the connections (links, nodes, etc.) of a computer network. (Topography)
Soft Skills: Able to multitask and meet tight deadlines, adapt well in dynamic environments, possess a strong work ethic, detail-oriented, and customer-oriented.
What will I do in this job?
Provide L2 support for concerns escalated by IT Desks
Make sure tickets are resolved quickly and efficiently
Communicate with customers and provide top-notch support
Log, monitor, and manage customer incidents and requests for help to ensure that SLA targets are met.
If you made it this far, it means you’re really interested in this role. Start a distinguished career with us and apply today.