Customer Service Representative (70% Emails, 30% Calls)

₱11,000 - 12,000 per month

1 Year or Less
With Business Certificates
Established in 2006
11-50 Employees
CIFT Towers, Juan Luna Ave., Mabolo, Cebu City, Cebu
Total vacancies for this job title: 3
This is An URGENT Job Vacancy
Posted On: November 14, 2022
Job ID: 416765

Details

Be part of something meaningful!
 
JOIN US TODAY IN OUR MISSION TO HELPING PEOPLE FIND HAPPY CAREERS!
 
Mynimo is looking for a Customer Service Representative capable of helping our growing Sales team!
 
Qualifications:
  • At least college level
  • Preferably with experience in Sales/Customer Service, Chat Support or related job
  • Experience in handling local account is an advantage but not required.
  • Can speak Cebuano and Tagalog fluently.
  • English is only preferred but not required
Key Responsibilities:
  • 70% of the daily workflow is to attend to customers or assigned leads through email.
  • 30% of the daily workflow is to perform inbound and outbound calls to answer customer concerns as needed.
  • Generate and monitor sales of assigned leads.
  • Provide activation links for posting ads and credits of the assigned accounts.
  • Resolve customer complaints on time.
  • Follow-up clients on the payment of the created deals.
  • Attend client meetings.
  • Touch base on the assigned accounts to generate sales opportunities.
  • Create and submit product quotations based on client's needs.
  • Assist clients on their concerns,  posting requests and provide recommendations on how to make their job ads look good.
  • Assist clients in fully maximizing their employer's panel accounts by ensuring to keep them up to date on  the different features of the website. 
  • Ensure to remind the clients on the status of their reminding credits as well as their expiring postings. 
  • Assist clients on how to make job descriptions and effective job titles. 
  • Collaborate with accounting on any concerns related to official receipts, billing statements and cheque pickups schedule.
  • Help follow-up clients on their unpaid balances.
  • Address customers' concerns on their accounts timely may it be on email and or on call.
  • Ensure to close the open tickets assigned by the other partners.
  • Ensure to update CRM status.
Why Mynimo?
  • Government benefits (SSS, PhilHealth, Pag-IBIG) from day one
  • Performance-based incentive program
  • Weekends off (No Saturday and Sunday)
  • Day shift
  • Free coffee and chocolate drink
  • 100% HMO coverage upon regularization
  • No work on Philippines National and Local Holidays
  • Provide fun engagement activities
  • Option to work from home on some days (per request basis)
Most of all, you'll be part of our fast-growing, happy and supportive team that values work-life balance. :)