Technical Support Representative

₱20,000 - 30,000 per month

2 to 4 Years
With Business Certificates
Established in 2017
1001-5000 Employees
Damosa Diamond Tower, Damosa I.T. Park, J.P. Laurel Avenue, Lanang, 13-B, Davao City, Davao del Sur
Total vacancies for this job title: Over 10
Posted On: December 2, 2022
Job ID: 416500

Details

TECHNICAL SUPPORT REPRESENTATIVE

 

Qualifications

 

Soft Skills:

  • Excellent English communication skills.

  • Advanced problem-solving skills and effectively communicate with customers and work groups.

  • Preferably can communicate with customers at various technical levels using common terms.

  • Ability to handle difficult technical situations effectively and ability to set expectations and deliver information in a positive manner.

  • Ability to multi-task and have organizational skills.

  • Ability to work under pressure in a positive culture.

  • Ability to work from home in a quiet environment free of background noise and interruption.

  • Willingness to work in a Technical account environment.

  • Must be willing to work in a shifting schedule - availability for evening, night, weekend, and holiday shifts.

Technical Skills & ISP Requirements:

  • Knowledge of computer technology and computer operating systems (LAN/WAN networking components, i.e.: PC’s, Routers, Multiplexers, Bridges and Switches. Etc).

  • Good understanding of PC components and functionality.

  • PC and gadget experience - Personal computer (PC) or Apple Mac computer, Smartphones, Digital Music Players, Tablets.

  • Hardware and Software troubleshooting skills.

  • Familiar with software installation.

Experience, Education, Age:

  • At least 1 year of Technical Support experience preferably with basic to intermediate knowledge in troubleshooting (cable, internet, phone services, VOIP) in a call center environment.

  • Technical Support experience in a Telco program is a plus.

  • Completed Senior High School or it’s equivalent (2nd year college).

  • Computer and IT related course is a plus. (not required but preferred).

  • Legal age of employment