Hotel Front Desk Officer / Receptionist

₱11,000 - 22,000 per month

1 Year or Less
With Business Certificates
Established in 2015
51-200 Employees
Simborio, Tayud, Liloan, Cebu
Posted On: December 7, 2022
Job ID: 416343

Details

M LILOAN PENSION HOUSE

 

Is currently looking for:

 

HOTEL FRONT DESK OFFICER / RECEPTIONIST

 

Job brief

 

We are looking for a Hotel Front Desk Officer to serve as our guests’ first point of contact and manage all aspects of their accommodation.

 

Hotel Front Desk Officer Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

 

Ultimately, you will help create a pleasant and memorable stay for our guests.

 

Responsibilities:

  • Perform all check-in and check-out tasks

  • Manage online and phone reservations

  • Inform Guest about payment methods and verify their credit card data

  • Register guests collecting necessary information (like contact details and exact dates of their stay)

  • Welcome guests upon their arrival and assign rooms

  • Provide information about our hotel, available rooms, rates etc.

  • Respond to clients’ complaints in a timely and professional manner

  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

  • Confirm group reservations and arrange personalized services

  • Maintain updated records of bookings and payments

Requirements and skills:

  • Work experience as a Hotel Front Desk Officer, Receptionist or similar role can apply 

  • Understanding of how travel planning websites operate, like Booking, Airbnb and TripAdvisor is a plus;

  • Customer service attitude

  • Excellent communication and organizational skills

  • Associate’s or bachelor’s degree in a related field /or Degree in hotel management, is a plus

  • Fresh graduate / OJT are welcome to apply

Salary Rage: 11,000 – 22,000


Benefits: 

  • Free Meals

  • SSS, PHIC& HDMF 

  • 13TH month Pay, Semester /or Annual Releasing

  • Paid Vacation Leave& SL

  • Annual Sports fest Celebration