Technical Support Analyst

1 Year or Less
With Business Certificates
Established in 2010
501-1000 Employees
8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu, 11-B, Davao City, Davao del Sur
Total vacancies for this job title: 1
Posted On: November 24, 2022
Job ID: 416259

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Details

MedSpecialized, Inc. is looking for Technical Support Analysts!

 

General Description: The Technical Support Analysts will provide technical support, advice, and assistance clients. They help resolve hardware, software and other technical problems. They also provide front-line support for system issues,


​Work Schedule and Arrangement: 10 PM - 7 AM PHT; Office-based Setup

 

Office Location: 8F Skyrise 4B, Cebu IT Park, W Geonzon St, Cebu City  

 

Responsibilities:

  • Creating cases of each issue reported by client as needed and following the case to the resolution.

  • Answering support calls/ messages coming from clients.

  • Work on client system specific updates and management of dependent hardware and software.

  • Work on integration with third party application installation and maintaining.

  • Communication with stakeholder (BA, QA, Dev, Client-pharmacy owner) in regards to issue query or enhancement.

Requirements:

  • A graduate of any technical related program (Computer Science, IT, Computer Engineering, etc.)

  • Fresh graduates are welcome to apply

  • Experience or at least basic knowledge in handling networks and SQL

  • Good English communication skills since this will involve client communication

  • Strong problem solving skills

  • Must prefer graveyard shift

  • Residence in, or willingness to relocate to, Cebu City

 Salary and monetary benefits (in PHP):

  • Monthly salary of 16,000 - 21,000

  • New hire bonus of 5,000 

Perks and other benefits:

  • Paid Training Period

  • All national Philippines and USA holidays are observed

  • Paid time off—public holidays, vacation, and personal time off

  • Robust and effective Government Benefits Administration

  • Lactation breaks (for breastfeeding moms)

  • Discounted optical services with our partner clinic

  • Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)

  • Free Health insurance with one (1) free dependent

  • Free Life insurance

  • Free Accident insurance

  • Relocation allowance for new hires (from Outside Cebu)

  • Company-sponsored outings

  • Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)

  • International travel opportunities (India and US office)

Our Recruitment Process:

  1. Candidate Application Form

  2. General Assessment 

  3. Initial Interview (Virtual)

  4. Final Interview (Virtual)

  5. Job Offer

  6. Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower. 

 

PRO TIP: prepare for that interview and impress the hiring managers!


For more information about our company, visit our website: www.medspecialized.com