We are in partner of an E-scooter company based in the US.

We are looking for a Customer Service Representative who will work as part of the team in assisting and advising customers. Their transactions are related to client inquiries, product support, inbound sales, billing, and collections support.

This is on a permanent WFH setup, on a US Shift, and on full-time employment. If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

QUALIFICATION:

Candidate should be a graduate of any relevant Bachelor's/Tertiary Degree
With at least 3 years of experience in Customer Support/Service
Hands-on experience with Zendesk software is an advantage
Technical experience in the e-scooter/e-bikes industry is a must.
Flexible about shifting schedules

DUTIES AND RESPONSIBILITIES:

Identify and assess customer needs and seek resolution.
Take inbound calls and facilitate customer concerns via chat and e-mail
Assist customers with basic setup of the purchased product/s
Handle customer complaints and ensure abrupt resolutions
Provide accurate, valid, and complete information by using the right methods and tools
Analyze customer concerns and needs to improve customer relationships
Ensure customers receive excellent and consistent service by providing the same types of assistance and handling issues in a similar manner

WHAT’S IN IT FOR YOU?

Competitive compensation package and benefits
Be part of a dynamic US Team
13th-month pay
Paid Leaves, commutable to cash
Health insurance with dental coverage, upon regularization
Personal development and training opportunities
Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, Bereavement leave etc.)
Employee engagement activities, team outings, sport activities and events

Follow us on our official social media platforms and be updated with the latest news and hirings!

Facebook: https://www.facebook.com/tahchecareers
Instagram: https://www.instagram.com/tahchecareers/
TikTok: https://www.tiktok.com/tahche.careers

Apply now and be part of Tahche!

CEBU

Customer Service Representative

₱30,000 - 35,000 per month

2 to 4 Years

Open to Work From Home

With Business Certificates

Established in 2013

1 Nito Tower, Luz, Cebu City, Cebu

Total vacancies for this job title: 2

Posted On: November 24, 2022

Job ID: 415719

Applications for this jobs are now closed.