Get hired for our Retail NON VOICE account |Earn up to 19K*| Pasig

₱17,000 - 19,000 per month

No Experience
With Business Certificates
Established in 2002
10,000+ Employees
Ugong, Pasig, Metro Manila
Posted On: November 22, 2022
Job ID: 415609

Details

We are conducting an interview over the phone interview! What are you waiting for? Start ASAP!

 

What awaits you at ibex?

  • Extensive HMO coverage for you and your dependents

  • Non-Taxable Allowance on top of your Basic Salary

  • Excellent Program Incentives based on performance

  • Group Life Insurance

  • 30 Service Incentive Leaves (Paid Time Off)

Duties and Responsibilities

  • Providing friendly, personable, and timely support to our customers via CRM Tool, live call, e-mail, and chat-based services

  • Understand Client Products and Services

  • Make decision according to the defined Policies and Procedures related to client products and services

  • Identify improvement opportunities in work flow and suggest solutions

  • Interface effectively with other internal and client teams

  • Respond to customer inquiries through live call, chat, or email

  • Resolve customer inquiries quickly and effectively via live call, chat, and email based on the scope of work

  • Assisting with customer orders and account issues including but not limited to cancellations, returns, and shipping issue

  • Collaborate cross-functionally and escalate policy, product, and technical issues when appropriate

  • Utilize available resources to identify appropriate solutions for customers

  • Identify and escalate emerging product or customer dissatisfaction issues

  • Maintain a positive attitude in a team-oriented environment

Qualifications

  • Excellent written and verbal communication skills

  • Typing proficiency of at least 40 words per minute with minimum of 85% accuracy.

  • Basic computer navigation and technical skills

  • Advanced problem-solving skills

  • Excellent interpersonal and communication skills

  • Excellent customer service skills while maintaining high quality standards

  • Ideally with advanced Google chrome suite skills

  • Ideally with advance knowledge of ZenDesk and ZenDesk Talk

  • Ideally with experience using Chat software

How to Apply


Recruitment Center:

3/F Silver City, Frontera Verde, Pasig City

or