Pioneer Account | 50% Voice 50% Non-Voice | CSR

PIONEER BLENDED ACCOUNT!

50% VOICE 50% NON VOICE

Primary Duties: Inbound customer service, phone, ticket, chat support. Answer questions about invoice and payment statuses, account changes, web portal help, invoice and NOA (notice of assignment / appointment) verifications from factors, etc.

Skills Requirements:

• Professional client service and Microsoft Office skills to effectively process client requests

• Ability to multi-task and stay focused at high levels of productivity

• Ability to provide excellent client service while meeting funding deadlines

• Demonstrates commitment to problem solving and resolution

• Must be able to multi-task in a high volume in an operation center

• Ability to perform under deadline pressure

• Ability to analyze issues independently

• Excellent verbal and written communication skills

• Ability to understand and follow written and verbal instructions and directions given by manager

• Excellent phone etiquette

QUALIFICATIONS:

• If Without Call Center Experience / NO EXPERIENCE REQUIRED

  • Candidate must be at least 2 years college undergraduate (without back subjects) in any field

• If With Call Center Experience:

  • At least high school graduate with 6 months call center experience

• Applicants must be willing to work in Parañaque

• Full-Time position(s) available

• Must be willing to work in shifting schedule, weekends and holidays

• Must have average to good communication skills both written and verbal