IT Helpdesk

1 Year or Less
With Business Certificates
Established in 2010
501-1000 Employees
8F Skyrise 4B, Cebu IT Park, W Geonzon St, Cebu City, Bata, Bacolod City, Negros Occidental
Total vacancies for this job title: 1
Posted On: December 1, 2022
Job ID: 415004

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Details

MedSpecialized, Inc. is looking for a IT Helpdesk!

 

General Description: The IT Helpdesk is responsible for technical service support to internal and external clients including: fielding and resolving technical service issues with end customers, providing troubleshooting support and identifying solutions.

 

​Work Schedule and Arrangement: Shifting schedule, onsite

 

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

 

Responsibilities:

  • Serving as the first point of contact for clients seeking technical assistance over the phone, chat or email

  • Work on assigned emails on issues received via email

  • Take care client calls and transfer to designated department if necessary

  • Performing remote troubleshooting through diagnostic techniques and pertinent questions

  • Determining the best solution based on the issue and details provided by the clients

  • Escalate issues encountered if further troubleshooting is needed

  • Coordinate with internal teams depending on clients' requests

Requirements:

  • At least 6 months work experience in IT and customer support role 

  • Preferably a graduate of IT related courses: IT, CompSci,  Computer Eng'g graduates, ECE, IE

  • Undergrads also accepted but must have extensive IT/Technical background and experience

  • Knows basic hardware and software troubleshooting

  • Must be knowledgeable to Windows OS and Servers

  • Have idea on server remote environment and set ups

  • Flexible on switching working hours

  • Easy going  and independent

  • Can work with lesser lesser supervision

  • Experience is BPO industry is a great advantage especially if having experience working in technical support field

  • Physically fit to work in a BPO setting

  • Willing to work in our Cebu IT Park office at least once a week

  • Willing to work during holidays and weekends

Salary and monetary benefits (in PHP):

  • Monthly salary of 20,000 - 25,000

  • New hire bonus of 5,000 

  • Monthly risk allowance of 2,000 

Perks and other benefits:

  • Paid Training Period

  • All national Philippines and USA holidays are observed

  • Paid time off—public holidays, vacation, and personal time off

  • Robust and effective Government Benefits Administration

  • Lactation breaks (for breastfeeding moms)

  • Discounted optical services with our partner clinic

  • Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)

  • Free Health insurance with one (1) free dependent

  • Free Life insurance

  • Free Accident insurance

  • Covid-19 Vaccine Access

  • Relocation allowance for new hires (from Outside Cebu)

  • Company-sponsored outings

  • Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)

  • International travel opportunities (India and US office)

Our Recruitment Process:

  1. Candidate Application Form

  2. General Assessment 

  3. Initial Interview (Virtual)

  4. Final Interview (Virtual)

  5. Job Offer

  6. Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower. 

 

PRO TIP: prepare for that interview and impress the hiring managers!

 

For more information about our company, visit our website: www.medspecialized.com