MedSpecialized, Inc. is looking for a IT Helpdesk!

General Description: The IT Helpdesk is responsible for technical service support to internal and external clients including: fielding and resolving technical service issues with end customers, providing troubleshooting support and identifying solutions.

Work Schedule and Arrangement: Shifting schedule, onsite

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Responsibilities:

Serving as the first point of contact for clients seeking technical assistance over the phone, chat or email
Work on assigned emails on issues received via email
Take care client calls and transfer to designated department if necessary
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by the clients
Escalate issues encountered if further troubleshooting is needed
Coordinate with internal teams depending on clients' requests

Requirements:

At least 6 months work experience in IT and customer support role
Preferably a graduate of IT related courses: IT, CompSci, Computer Eng'g graduates, ECE, IE
Undergrads also accepted but must have extensive IT/Technical background and experience
Knows basic hardware and software troubleshooting
Must be knowledgeable to Windows OS and Servers
Have idea on server remote environment and set ups
Flexible on switching working hours
Easy going and independent
Can work with lesser lesser supervision
Experience is BPO industry is a great advantage especially if having experience working in technical support field
Physically fit to work in a BPO setting
Willing to work in our Cebu IT Park office at least once a week
Willing to work during holidays and weekends

Salary and monetary benefits (in PHP):

Monthly salary of 20,000 - 25,000
New hire bonus of 5,000
Monthly risk allowance of 2,000

Perks and other benefits:

Paid Training Period
All national Philippines and USA holidays are observed
Paid time off—public holidays, vacation, and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)
Free Health insurance with one (1) free dependent
Free Life insurance
Free Accident insurance
Covid-19 Vaccine Access
Relocation allowance for new hires (from Outside Cebu)
Company-sponsored outings
Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
International travel opportunities (India and US office)

Our Recruitment Process:

Candidate Application Form
General Assessment
Initial Interview (Virtual)
Final Interview (Virtual)
Job Offer
Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com

NEGROS-OCCIDENTAL

IT Helpdesk

1 Year or Less

With Business Certificates

Established in 2010

8F Skyrise 4B, Cebu IT Park, W Geonzon St, Cebu City, Bata, Bacolod City, Negros Occidental

Total vacancies for this job title: 1

Posted On: December 7, 2022

Job ID: 415004

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