L2 IT Service Desks (SME) l QC

2 to 4 Years
With Business Certificates
Established in 1945
10,000+ Employees
Eton Centris Epifanio de los Santos Ave, cor Quezon Ave, South Triangle, Quezon City, Metro Manila
Total vacancies for this job title: 2
Posted On: December 2, 2022
Job ID: 413575

Details

Wipro BPO is a global information technology, consulting and outsourcing company with services spanning financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom and media. Serving clients in 175+ cities across 6 continents, we help customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our 55+ dedicated emerging technologies ‘Centers of Excellence’ enable us to harness the latest technology for delivering business capability to our clients. Wipro also champions optimized utilization of natural resources, capital and talent.

 

A career at Wipro means a life-long opportunity to explore your potential, continuous growth, and the joy of working on the latest technologies alongside the finest minds in the industry. An inspiring combination of growth prospects, continuous innovation, fair play, and a great work culture makes Wipro an exhilarating place to be in.

 

JOB DESCRIPTION

  • Proficient in English (Read + Write + Speak) and customer centric leadership skills and should have managed the role before

  • Very strong in technical knowledge and support the team on the ground.

  • Should be very strong with process knowledge.

  • Should be strong in people management.

  • Strong knowledge on OS related issues and guide customer.

  • Strong in analyzing all Microsoft related issues and if required co-ordinate with vendor to resolve the issues.

  • Strong in analyzing the H/W related issues.

  • Strong knowledge in identifying the root cause of software issues.

  • Working experience on ITMS tools (ServiceNow , Remedy etc.)

  • Strong Knowledge Mobile device and mobile OS knowledge

  • Should be able to identify the process improvements and advise L1 team.

  • Interaction with customer for weekly / daily / monthly meetings

  • Should take ownership and drive the things until the closure.

  • Strong troubleshooting skills all type IT devices related issues

  • Strong Knowledge on VPN technology

  • Good Knowledge on Remote tools (Bomgar , Team viewer , Remote desktop connection etc.)

  • Good knowledge on ITIL process

  • Adhering to the customer policies and process

  • Should be flexible for shift

  • Graduate of Bachelor’s degree, any field

  • Knowledgeable in troubleshooting issues in Microsoft Tools (Outlook) and Shared Drives (Sharepoint)

Language Requirement (Read, Write, Speak) & Proficiency:

  • Proficient in English (Read + Write + Speak)

Rewards and Incentives

  • Competitive salary

  • Amazing incentives and rewards!

  • HMO as early as day one

  • State of the art facilities (Gym, Karaoke, Pantry, etc.)

  • Night shift differential pay

  • Career growth opportunities

  • Accessible work location

  • Fun environment

Do you want to know more about us? 

Visit our website at https://careers.wipro.com

Visit our Facebook page - https://www.facebook.com/WiproCareersPH

How to Apply


 

You may apply with us here on our Mynimo page or explore different career opportunities by visiting our career portal - https://careers.wipro.com

 

What are you waiting for? Apply today and build your dream career with us!

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