Customer Support Specialist - Web Hosting Account | Earn up to 28K

₱23,000 - 28,000 per month

1 Year or Less
High School Graduates are Welcome
With Business Certificates
Established in 2002
10,000+ Employees
G/F Shaw IT Center, Nueve De Pebrero cor. Shaw Blvd, Addition Hills, Mandaluyong, Metro Manila
Total vacancies for this job title: Over 10
Posted On: September 29, 2022
Job ID: 413415

Details

We are conducting an over the phone interview! What are you waiting for? Work from home opportunities are available!

 

What awaits you at ibex?

  • Extensive HMO coverage for you and your dependents

  • Non-Taxable Allowance on top of your Basic Salary

  • Excellent Program Incentives based on performance

  • Group Life Insurance

  • 30 Service Incentive Leaves (Paid Time Off & 15 days converted to cash)

Job Responsibilities:

  • Troubleshoots products as needed in order to deliver stellar customer service

  • Demonstrates ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity

  • Consults with customers via inbound telephone calls on their unique business needs while seeking opportunities for add-on products that work with existing core products to help them reach their online goals, all while providing first-call-resolution

  • Demonstrates extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment

Skills Needed:

  • Understanding of Internet Technology required, such as using internet browsers, File Transfer Protocol, web hosting, web registrar, Wordpress, web security, e-mail, MS Office

  • Ability to research and investigate hosting related issues using multiple systems and to provide support to customers

  • Ability to deliver an amazing “WOW” customer service experience

  • Open to developing your sales skills, closing sales effectively, and overcoming objections

  • Ability to learn and adapt to new environments, processes, and systems quickly and thrive in a dynamic, changing environment.

  • Ability to build rapport with new and existing customers while multi-tasking and following a consultative sales approach

Qualifications:

  • At least 6 months to 1 year of customer service and/or sales experience

  • At least 6 months of tech support experience in information technology, File Transfer Protocol, web

  • With good to excellent english communication skills (speaking and listening)

  • Amenable to work on shifting schedule and extended hours.

  • Ability to multi-task multiple systems and navigate the internet quickly and efficiently

Benefits:

  • HMO on 3rd month plus 2 free dependents (1st dependent on 6th month and 2nd dependent on 1st year)

  • Career Development, Growth and Promotion

  • Competitive Compensation Package

Recruitment Center:

  • G/F Shaw IT Center, Nueve De Pebrero cor. Shaw Blvd, Mandaluyong City (we currently do not accept walk in applicants)