IT Support Engineer - Manila

₱14,000 - 20,000 per month

1 Year or Less
With Business Certificates
Established in 2000
201-500 Employees
2540-A Medel st., Brgy 881, Santa Ana, Manila, Metro Manila
Total vacancies for this job title: 3
Posted On: September 21, 2022
Job ID: 413266

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Details

HOUSE OF IT is actively looking for: 

 

IT SUPPORT ENGINEER - MANILA

 

Job Qualification:

  • Must be a Degree holder of Information Technology, Computer Science, or of any equivalent

  • Open for fresh graduates with relevant On the Job Training experience in Technical Field

  • Must be able to speak English

  • With less than one (1) year IT work experience

Duties/Responsibilities:

  • Provide email support for technical advisory and remote technical support services.

  • Processes and resolves concerns and complaints of customers on technical aspects of the products.

  • Ensures to meet goals set for all metrics as required by the Client

  • Check the designated queue in the Ticketing system to see if a ticket has been assigned to you

  • Update the ticket as soon as you work on it

  • Check pending tickets and make sure that it is completed within the specified SLA

  • Make sure all troubleshooting steps are done and documented in the Ticketing system for complete resolution

How to Apply


Send your resume and application letter to the following:

 

Recruitment@houseofit.com.au

Tel #:(032) 265-5670

or