CSR Account Manager

₱15,000 - 20,000 per month

Managerial / Supervisory
With Business Certificates
Established in 2010
501-1000 Employees
8th floor Skyrise 4B Building, IT Park, Lahug, Aguinaldo, Iloilo City, Iloilo
Total vacancies for this job title: 1
Posted On: December 1, 2022
Job ID: 413222

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Details

MedSpecialized, Inc. is looking for Healthcare Account Management Executives!

 

General Description: The Healthcare Account Manager Executive manages client portfolio and is responsible for maintaining the standard of client care and coordinates with other departments to address any issues or concerns of the clients.

Work Schedule and Arrangement: 9 PM - 6 AM or 11 PM - 8 AM, Office-based

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Responsibilities:

  • Manage portfolio of 50-60+ clients at one time remotely 

  • Establish and maintain strong client relationships through regular close contact, frequent phone calls, email communication, and meetings online 

  • Contact each client via phone call or online meeting at a minimum of once a month 

  • Complete IMS Bootcamp and pass all trainbacks with a 90%+ grade

  • Answer inbound calls and emails regarding client issues effectively and problem solve at the account manager level 

  • Escalate client issues to the appropriate teams including Support, Implementation, QA/Development, etc. if items cannot be resolved at the account manager level 

  • Follow up on client issues within 24-48 hours with updates 

  • Monthly status report meeting with Team Lead and Manager 

  • Weekly team meeting client reports 

  • Ensure client information in tools are accurate and up to date 

  • Updating, adding, and verifying client contact information in MOS monthly, making sure to mark key contacts such as office managers, physicians, etc. 

  • Create cases in tools to coordinate IMS Build updates, server migrations, and other IT related updates 

  • Document all client communication in tools

  • Effectively manage task assignments (IMS updates, escalations, weekly meeting reports, webinars, reference)

Requirements:

  • Physically fit to work in a BPO setting

  • Willing to work during holidays and weekends

  • College graduate of any program

  • Strong attention to detail and multi tasking skills

  • Can work well with a team

  • With at least 1 year Customer Service experience 

  • Proficient in Microsoft applications 

  • Good English verbal and written communication skills

Salary and monetary benefits (in PHP):

  • Monthly salary of 20,000 (not including bonuses)

  • New hire bonus of 5,000

Perks and other benefits:

  • Paid Training Period

  • All national Philippines and USA holidays are observed

  • Paid time off—public holidays, vacation, and personal time off

  • Robust and effective Government Benefits Administration

  • Lactation breaks (for breastfeeding moms)

  • Discounted optical services with our partner clinic

  • Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)

  • Free Health insurance with one (1) free dependent

  • Free Life insurance

  • Free Accident insurance

  • Relocation allowance for new hires (from Outside Cebu)

  • Company-sponsored outings

  • Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)

  • International travel opportunities (India and US office)

Our Recruitment Process:

  1. Candidate Application Form

  2. General Assessment 

  3. Initial Interview (Virtual)

  4. Final Interview (Virtual)

  5. Job Offer

  6. Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower. 

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com