Senior Manager - LOD1 Financial Crime

Managerial / Supervisory
With Business Certificates
Established in 2018
501-1000 Employees
6F Tech Tower, Cebu Business Park, Luz, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: September 29, 2022
Job ID: 413000


About the role


As Senior Manager - LOD1 Financial Crime, you are responsible for managing WorldRemit’s LOD1 Operational Compliance and Fraud teams, based in Cebu, PI. These teams (70+ FTEs)  perform a critical role for WorldRemit, managing our first line of defence for Post Transaction Monitoring, Enhanced Due Diligence, Sanctions, and Chargebacks.


Working closely with the Director of Operational Compliance, you are responsible for day-to-day team performance management and improvement,  and for implementing a new strategic direction for the areas you manage by making data-driven decisions on new processes and ways of working, reporting the results of those changes, and identifying and recommending enhancements, improvements, and potential automation opportunities.


As a key part of WorldRemit’s Operations leadership team, you drive operational excellence and process transformation, whilst assessing and mitigating risks and budgetary constraints. 


Reporting to the Director of Operational Compliance, you will:

  • Deliver a strategic transition across all Compliance and Fraud Operations in Cebu by revolutionizing the way the teams are working today 

  • Work in an agile way to understand problems and find solutions

  • Use a data-driven approach to identify ways to enhance, automate and improve the processes and procedures for Operational Compliance & Fraud. 

  • Build and maintain effective working relationships with your team members, and key internal and external stakeholders (including the Compliance Team, Fincrime strategy and analytics, Product, and our external partners).

  • Delivering weekly management information and reporting; working with Director Compliance Operations to address actions that arise out of the same

  • Manage, develop, and enhance the Compliance and Fraud Team's performance in Cebu, including identifying and providing them development opportunities

  • Adhere to and comply with all applicable laws, regulations, and guidance, including those related to Anti-Money Laundering and Compliance, as well as adhering to company policies and procedures

What we’re looking for from you…

  • Bachelor's Degree or relevant work experience

  • Proven experience in leading large operational teams delivering a core business function for at least 5 years, ideally leading more than one team

  • Proven experience in managing a large-scale team transformation project from start to finish

  • Strong analytical, communication, and organisational skills

  • A great communicator and team player who can be honest about issues they identify, able to adapt to different stakeholders and challenge when required 

  • Ability to perform successfully under pressure and meet tight deadlines

  • Proven track record of moving metrics and reaching KPI goals

  • Able to create an inspiring team environment that is open and ideas are valued. Comfortable giving and receiving feedback. 


  • Experience in working in Compliance and/or Fraud in an international banking or payments environment

  • Knowledge of dealing with customers enhanced due diligence and screening, post-transaction monitoring, and suspicious activity investigation