Salesforce Support Engineer | Day 1 HMO | Night Shift | Perm WFH

5+ Years
Open to Work From Home
With Business Certificates
Established in 2010
201-500 Employees
Home-based
Total vacancies for this job title: 2
Posted On: September 22, 2022
Job ID: 412709

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Details

SALESFORCE SUPPORT ENGINEER

 

Job Description

 

Our client wanted to break away from today’s tools - and build an innovative solution from the ground up.

They started with a clean slate and designed an all-in-one solution from scratch - so that they don’t have any constraints. They built an innovative version control solution, native pipelines, and tons of admin tools to help drive productivity.

 

Tell me about the role

 

Product Support Engineers support our clients if they are having any issues. Our client has a powerful set of products that allows Salesforce enterprises to manage their Release Management, Security, Data Back and Restore needs.

  • Manage support queues & backlogs in accordance to customer agreements.

  • Take ownership of customer issues reported and see problems through to resolution.

  • Answer technical questions, solve technical problems, and suggest clear solution/workaround to the customers.

  • Research, diagnose and debug complex issues. Provide prompt and accurate feedback to customers.

  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. 

  • Document knowledge in the form of the knowledge base, tech notes, and articles. 

  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

  • Manage customers' expectations and experience in a way that results in high customer satisfaction.

  • Follow up and make scheduled call backs to customers where necessary.

  • Review support cases for technical and troubleshooting accuracy.

  • Stay current with the client's information, changes and updates.

  • Participate in job trainings, assist with the design and delivery of product, and other technical training.

  • Acquire, develop and maintain the technical/professional expertise required to do the job effectively.

  • Ensure work is completed efficiently and on time/within proper time limits.

  • Develop and sustain productive customer relationships.

Candidate profile

  • Bachelor’s degree in computer science or software engineering.

  • With minimum 5 years of experience in Salesforce development/admin.

  • Experience supporting customers in previous roles.

  • Advanced knowledge of Salesforce CRM platforms.

  • Good communication skills.

  • Ability to problem solve high-level software and application issues.

  • Ability to project manage, need to be very organized.

Get a genuine career opportunity with good benefits!

  • Permanent work from home arrangement

  • An experienced and enthusiastic team in an established and stable company with a huge growing potential.

  • Access to top-of-the-line facilities and technologies.

  • HMO coverage on day 1 with 1 dependent.

  • 20 leave credits consumed at your discretion with up to 5 days commutable to cash.

  • Exposure to world-class and high-level foreign clients and partners.

  • Employee engagement activities.