Quality Head

Managerial / Supervisory
With Business Certificates
Established in 2011
501-1000 Employees
6th Floor Eblic 3 IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title: 2
Posted On: September 24, 2022
Job ID: 412690

Details

QUALITY HEAD

 

Responsibilities:

  • Analyze current situation (As-is), identify improvement opportunities and recommend measures (To-be) to re-engineer processes

  • Act as a Change Agent and work closely with Operations to optimize Customer Value in multiple client engagements

  • Should liaise with the Process Heads / Client to Identify Opportunity Areas & Prepare and Implement Improvements

  • Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement

  • Ensuring Internal and External Quality metrics are being met

  • Problem solving and developing innovative solution

  • Assisting Special Projects and performing other duties

  • Driving ROI / Value Added approach

  • Internal audits

Requirements:

  • Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field.

  • Strong engagement, communication, presentation and inter-personal skills

  • Should have good documentation skills –Word, Excel, Power Point & Visio

  • Knowledge of Lean / Six Sigma will be an added advantage

  • At least 15 years of working experience in the related field is required for this position

  • Extensive Telco, Retail, Financial and Tech background

  • Applicants must be willing to work in IT Park, Cebu City.

  • Preferably Sr. Managers/Directors

  • Preferably Six Sigma Green Belt Certified