Salesforce Technical Consultant | Day 1 HMO | Night Shift

5+ Years
Open to Work From Home
With Business Certificates
Established in 2010
201-500 Employees
Home-based
Total vacancies for this job title: 2
Posted On: September 22, 2022
Job ID: 412661

Video Profile

Details

SALESFORCE TECHNICAL CONSULTANT

 

Job Description

 

Our client wanted to break away from today’s tools - and build an innovative solution from the ground up.

They started with a clean slate and designed an all-in-one solution from scratch - so that they don’t have any constraints. They built an innovative version control solution, native pipelines, and tons of admin tools to help drive productivity.

 

Tell me about the role

  • Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.

  • Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefits customers’ ongoing usage of Salesforce.

  • Attain Trusted Advisor status with both key business and technical decision makers.

  • Identify key industry business process areas for opportunity to use the Salesforce platform.

  • Proactive liaison and focal point into Salesforce Technology to address product feature/technical hurdles.

  • Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies.

  • Provide proactive Communications in the event of a service degradation or disruption.

  • Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction

  • Provide timely account or issue executive level summary status reports both internally and to the customer.

  • Contribute and collaborate internally to the Salesforce team, share knowledge and best practices with team members, contribute to internal projects and initiatives and serve as Subject Matter Expert (SME) for specific technical or process areas.

Candidate profile

  • Minimum of 5 years relevant work experience in Salesforce development

  • Experience in dealing with large, complex, distributed systems scale business.

  • Large scale implementation experience with complex solutions environments.

  • Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation.

  • Knowledge of the software development process and of software design methodologies (coding experience useful, but not required).

  • Very good in verbal and written communications skills

  • Open to working in a client-facing role that does not involve coding/admin work on a daily basis but more as a trusted advisor to clients providing solutions

Get a genuine career opportunity with great benefits!

  • An experienced and enthusiastic team in an established and stable company with a huge growth potential

  • Access to top-of-the-line facilities and technologies

  • HMO coverage on day 1 with 1 dependent

  • 20 leave credits consumed at your discretion with up to 5 days commutable to cash

  • Exposure to world-class and high-level foreign clients and partners

  • Employee engagement activities