Real Time Analyst (Workforce Management) | EL 1693

1 Year or Less
With Business Certificates
Established in 1989
5001-10,000 Employees
16/F Ebloc2, W Geonzon St., Cebu I.T. Park, Lahug, Apas, Cebu City, Cebu
Total vacancies for this job title: Over 100
Posted On: September 23, 2022
Job ID: 412508

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Are you ready to accent on the future? Apply now and be part of Accenture’s growing organization of empowered people!


Accenture in the Philippines is currently looking for Workforce / Real Time Analysts who will be responsible in performing the following day-to-day tasks:

  • You will be responsible in real-time adherence and queue management for business operations and monitoring and managing site activities to support client/account service level agreements.

  • You will ensure that scheduled team logins/ logout on time, and managing, controlling, and reporting non-adherence to schedules.

  • You will be managing required real-time reporting requirement deliverables via service menus and ad-hoc requirements.

  • You will be the point of contact for processing and identifying schedule exceptions (e.g. trainings, coaching) including minimum length, approval, data entry responsibilities, and tracking.

What are we looking for?

  • Open to college graduates, college undergraduates and associate degree graduates with related work experience

  • Must have at least 1 year of work experience in Workforce Management / Real Time Analyst in a BPO industry

  • Amenable to work in Cebu City

  • Willing to go back on-site once recalled

Good to have skills:

  • Experience in using Real Time Management systems (e.g. Avaya, CUIC, Genesys, In Contact)

  • Familiarity with DANER approach in monitoring real time activities

Join our high-performing team and enjoy these benefits:

  • Competitive salary package, company bonuses, and performance incentives

  • Night differential

  • Loyalty, Christmas gift, inclusion, and diversity benefits

  • Paid sick and vacation leaves

  • Expanded maternity leave up to 120 days*

  • HMO coverage (medical and dental) from day 1 of employment

  • Life insurance

  • Employee stock purchase plan

  • Retirement plan

  • Flexible working arrangements

  • Accessible locations

  • Healthy and encouraging work environment

  • Career growth and promotion opportunities

Additional Information:

For faster processing of your application, please make sure to have your latest NBI clearance ready. For successful candidates who worked with previous employers, please prepare your approved resignation letter, SSS employment history and Statement of Account. Your recruiters will also remind you of other requirements you can prepare ahead of time.


*Terms and conditions apply

How to Apply

  • Click on “Apply Now” to submit your application. You will be receiving an SMS that will request you to complete an online questionnaire.

  • After you have submitted the accomplished online questionnaire, kindly wait for a phone call from our recruiters.