Technical Support

₱40,000 - 45,000 per month

2 to 4 Years
High School Graduates are Welcome
With Business Certificates
Established in 2016
201-500 Employees
Crown 7 Building, Pope John Paul II Avenue (Beside The Gallery), Kasambagan, Cebu City, Cebu
Total vacancies for this job title: 2
Posted On: September 22, 2022
Job ID: 412375

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Hi! We’re Smartsourcing, and we’re looking for a Technical Support who can work with us full-time and on-site!  

  

Where? Crown 7 Business Centre, Pope John Paul II Ave, Cebu City, Cebu  

  

Be a part of the Smartsourcing crew! 

Smartsourcing was born with the purpose of changing people’s lives. Our goal is not only to make sure businesses grow and succeed but also that you love where you work and thrive. We recruit, train, and support you and provide you with great benefits. We take pride in the fact we are an award-winning organization that is certified as one of the best places to work in Cebu City, courtesy of HR Asia. 

  

As a Technical Support, some of the things we’d expect you to do are to…  

  • Provide above-and-beyond customer service, assisting with all technical and product-related queries. 

  • Handle multiple support requests via our ticketing system, email, and chat services. 

  • Make daily inbound and outbound calls. 

  • Listen to and address customer queries. 

  • Demonstrate an independent ability to troubleshoot and resolve complex technical issues, including escalations to the Tier 3 Support team. 

  • Become an expert in service offering and a knowledge center to both customers and internal teams. 

  • Lead ad-hoc projects to improve service and increase the productivity and efficiency of the team. 

  • Build a long-lasting business relationship with clients. 

  • Maintain and update the record of all customer communications. 

  • Provide clients with the necessary product information. 

  • Process customer applications and refund requests. 

  • Escalate urgent queries to the senior management.   

  • Make follow-up calls. 

  • Inform clients about promotional offers. 

  • Maintain and update call logs. 

  • Respond to customer emails. 

  • Call clients to obtain and verify relevant information. 

  • Manage customer databases. 

It would be awesome if you had the following…  

  • 2 years of experience as a Call Center Customer Service Representative, Call Center Representative, Tech Support or a related field on an Australian account is a plus. 

  • Knowledge of customer service practices and guidelines. 

  • Highly detail-oriented and organized individual. 

  • Excellent communication and interpersonal skills. 

  • Ability to handle stressful situations and maintain a calm composure. 

  • Strong time management and multitasking skills. 

  • Ability to work independently and collaboratively with the team. 

  • Eye for detail and good listening skills. 

  • Ability to offer excellent customer service. 

  • MDM is a plus. 

  • Experience and with a strong background on the following support: 
    √ Mac & Microsoft Software 
    √ IOS & Android Support 
    √ Resetting Credentials (Password) 
    √ Installing Anti-Virus 

  • Understanding Database  

Education  

  • Bachelor’s degree in Information Technology, Computer Science, and other related degrees 

 

Here’s why we think you’d love working at Smartsourcing… 

At Smartsourcing, we’re all about fostering a positive work environment for you. We’re always looking for folks who are not afraid to be their absolute authentic selves because we value diversity and inclusion. 

 

We’re proud to be a certified, award-winning great place to work. We believe that we can expect the best out of you only when you're happy with where you work and what you do. This is why It is so important for us that you have a healthy work-life balance. Some of our company perks include: 

  • Above-industry salary package 

  • Day Shift 

  • Fixed weekends off 

  • HMO coverage for you and your dependent/s after one (1) month 

  • Free lunch every day 

  • Free coffee every day (latte, americano, or cappuccino) made by our in-house barista 

  • On-site nursery for you busy working moms and dads 

  • Subsidized gym membership at Anytime Fitness 

  • Paid leaves 

  • And so much more!