1 Year or Less
Open to Work From Home
Established in 2016
14F Ayala Center Cebu Tower, Cebu Business Park, Kamputhaw, Cebu City, Cebu
Total vacancies for this job title: 10
Posted On: September 21, 2022
Job ID: 412280
Marketplace Specialist (Mirakl experience)
The Onboarding Specialist is to provide direct support to Sellers, as part of their registration and onboarding process onto the Marketplace.
The Onboarding Specialist is the primary contact for the Seller in the onboarding phase, to ensure the Seller has a positive experience.
The role plays a critical part in making the Marketplace a trusted platform for sellers and customers. By ensuring that Seller can upload products and continue to thrive on Catch after the onboarding phase.
What will you do?
Fluent in Both Turkish and English
Respond to Customer requests (by phone, email)
Examine and resolve customer service issues
Addressing customer complaints in a professional and courteous manner
Communicating changes, updates, delays, or complications with customers
Process orders and resolve payment, refund, and billing issues
Develop and execute sales campaigns using various sales tactics and focused messaging
Establish and leverage strategies with existing partners to gain market share
Work in a consultative manner to ensure expectations and success are achieved
Achieve performance metrics and consistently hit quota
Ensure all business processes and policies are followed with precision, including but not limited to systems use, sales methodology, communication standards, etc.
Troubleshoot small technical setup issues or route them to relevant teams.
Execute daily outbound phone calls/emails, contact decision-makers, build quick rapport, assess needs and close the sale
Own individual and team revenue quota for hardware and software products
Desired Attributes for success:
Achieve success in a quota-driven, client-focused team sales environment
Communicate effectively, written and verbally, with accounts, customers, and management
Adapt to change, learn quickly, and perform with strong business acumen
REQUIREMENTS FOR WORK
Willing to work onsite
Able to start immediately
Excellent English communication skills
Willing to work on shifting schedules