Urgent Hiring: Workforce Support Administrator I

1 Year or Less
With Business Certificates
Established in 1997
5001-10,000 Employees
Mabolo, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: September 23, 2022
Job ID: 412086

Details

SYKES ASIA CEBU is looking for 

 
WORKFORCE SUPPORT ADMINISTRATOR I

Earn a competitive salary and great benefits! 


Responsibilities:

  • Drive accountability and responsibility within the Workforce team.

  • Evaluate and challenge the WFM tool configuration.

  • Develop strategic, as well as tactical focus for Workforce.

  • Work with clients on feed implementation

  • Work on projects for feed implementation or consultations

  • Analyze WFM tools’ data, create reports and develop plans to improve business operational requirements.

  • Monitor work scheduling processes and real-time workload requirements.

  • Develop and maintain business processes and procedures that support Workforce Management. 

Minimum Qualifications: 

  • Bachelor’s Degree or at least 1-year related work experience

  • At least 1-2 years’ Workforce Management experience 

  • Knowledge of Automatic Call Distribution (ACD) technology and automated Workforce Management software, which includes eWFM

  • Excellent analytical and problem-solving skills

  • Project management skills or knowledge and Power BI is a plus

  • Excellent verbal and written communication skills

  • Proficient in Microsoft Excel