Customer Care - Quality Analyst
1 Year or Less
High School Graduates are Welcome
With Business Certificates
Established in 2011
Luz, Cebu City, Cebu
Posted On: September 21, 2022
Job ID: 411935
CUSTOMER CARE-QUALITY ANALYST
Supports the Customer Care Team in enhancing its Quality of Service through the transaction and/or process audits. Reviews the performance of existing processes, highlights gaps, and reports areas for improvement.
Transaction and/or Process Auditing.
Audits transactions and/or processes performed by call center agents against Holiday Factory policy guidelines, with the objective of identifying potential business impact affecting gaps and risks in established processes.
Generating and maintaining reports.
Maintains the files for updated and accurate reporting of policy and security data. Data Scrubbing, Root Cause Analysis, and Process Reviews.
Reviews and analyzes audit data and/or other relevant sources of information and highlights areas for improving process compliance and security.
Validates the performance of existing processes in order to identify opportunities for improving the efficiency and effectiveness of the delivery of transactions and processes.
Performs tasks assigned by the functional leader for the accomplishment of the account’s and/or department’s objectives.
Career Level: 1-4 Years Experienced Employee
High School Diploma, Vocational Diploma/Short Course Certificate, Bachelor's/College Degree
Years of Experience: 1 year
Job Type: Full-Time