Training Officer (Online Streaming Account) - Iloilo

2 to 4 Years
With Business Certificates
Established in 2014
1001-5000 Employees
Airport, Iloilo City, Iloilo
Total vacancies for this job title: 1
Posted On: November 23, 2022
Job ID: 411883



Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.


Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!


Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• World-class workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive culture for you to #BeMore at work

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards


What is your mission?

As a Training Officer, you are expected to design and deliver effective training workshops to both new and existing staff. You will equip new hires with up-to-date and relevant product knowledge and other required skills.


You are also required to perform these job functions:

  • Measure the success of each training through various methods

  • Help make decisions that will enable CSRs to better serve our customers

  • Continuously improve as well as be able to receive and give feedback

  • Identify and solve problems, both individually and within a group training position

  • Collaborate frequently with many other teams and be able to demonstrate clear verbal and written communication

  • Demonstrate excellent coaching, development and management skills

Who are we looking for?

  • At least two (2) years in college

  • Previous experience (2-3 years) in facilitating training for multiple types of audiences - both technical and behavioral skills

  • Experience (2-3 years) in helping to coach, develop, manage the performance and make key decisions for a team of new hires and existing leaders

  • A history of excellence in their current role

  • With access to a quiet and secured room and at least 30 MBPS internet subscription

Who is TDCX?


TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.


TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.


We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.


From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.