Recruitment Supervisor (Sourcing and Agent Hiring)

Managerial / Supervisory
With Business Certificates
Established in 2011
501-1000 Employees
6th Floor Eblic 3 IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title: 2
Posted On: September 24, 2022
Job ID: 411865






Agent Hiring  

  • Conduct end-to-end hiring process from sourcing to new hire onboarding  

  • Deliver quality candidates to Operations and Hiring Managers 

  • Real-time updating of recruitment database, trackers and process documentations 

  • Onboarding, process orientation and knowledge transfer to new team members 

  • Create and maintain report trackers and database that would be used in recruitment reports and analyses  

  • Provides Recruitment reports – DRU, sourcing reports, Cost Utilization, others  

  • Understands and meets Recruitment KPIs by creating process improvements and hiring strategies  

  • 100% Hiring Fill Rate and Go Live Rate 

  • New hire first day No Show percentage rate 

  • Cost Per Hire 

  • 30-day attrition  

  • Implement the hiring process following the 4-Level Check and calibration sessions with the key stakeholders  

  • Written/Online assessments 

  • 4-Level Check 

  • Recruitment Interview 

  • Training Interview 

  • Quality Call Simulation 

  • Operations Interview 

  • Client Interview (new programs) 

  • Partner with the stakeholders on hiring requirements

Sourcing & Marketing 

  • Evaluate, measure and analyze the efficiency of sourcing channels, business partners and consultants 

  • Create sourcing and marketing plans/strategies to meet client requirements both for volume hiring and non-agent positions 

  • Implement sourcing strategies on a timely manner 

  • Create efficient Employee Referral programs 

  • Identify various recruitment sources by keeping abreast of the current hiring trends 

  • Assist the Recruitment Manager in managing the cost utilization and Cost Per Hire by using low-cost sourcing and marketing initiatives to fulfill the hiring requirements 

  • Manage the daily applicant flow and quality of applicants 

  • Assist the Non-Agent hiring POC in sourcing for non-agent positions  


  • Graduate of Psychology / Human Resource or any four (4) year course. 

  • U2 – At least 1-year experience in Sourcing & Marketing and Volume Agent Hiring in a BPO setup 

  • U3 – At least 3 years of experience in Sourcing & Marketing and Volume Agent Hiring in a BPO setup 

  • Experience in hiring for Customer Service, Technical Support and Back Office requirements 

  • Organized and detail-oriented 

  • Excellent written and oral English communication skills 

  • Computer and internet proficient 

  • Adept in using MS Office and has good presentation skills 

  • Can work independently and in a team 

  • Can work on shifting schedule 

  • Can start asap