Manager of Reservations Department - Travel/Tourism
Managerial / Supervisory
With Business Certificates
Established in 2011
Luz, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: September 26, 2022
Job ID: 411842
MANAGER OF RESERVATIONS DEPARTMENT - TRAVEL/TOURISM
PLEASE READ CAREFULLY BEFORE SUBMITTING YOUR RESUME.
You are responsible, with your department, to provide all services for the booked international travel package.
You interact with our airline-, hotels-, transport- and other suppliers to ensure the booking and servicing process.
You interact with our partners in strategic function, daily business demand or to resolve escalations provided by your team or other departments.
You analyze and monitor financial reports which are related to your responsibilities, which includes your preparation for short- and long-term budgets.
You are responsible to operate within the budget and work highly solution-orientated by problems.
You monitor the markets for your field and understand the trends and/or airlines promotions etc. and impacts, initiate the right action.
You create successful cooperation- and communication environment with our partners.
Your skills in system knowledge of airline systems and others are excellent to be able to book flight, hotel, transfers, visa, bus, train etc. as per the package inclusions
You must be knowledgeable with GDS system (e.g., Amadeus, Saber, Apollo)
You must know how to issue flight tickets and booking reservations.
Skills and qualifications:
You are a member of the management board and represent your department to your stakeholders
You provide excellent leadership- and management skills, managerial attitude and behavior, and want to prove your flexibility
You know all technics and tools how to develop, train and engage your result-driven reservations team and each individual team member as a daily routine and strategic plan
You work pro-active, have excellent communication skills and deliver results on time
You have excellent organization skills and ability to perform and guide your team under pressure
You have superb listening skills and ability to pay close attention to detail if needed
High monitoring skills for daily tasks to match the timelines (work done by the team, escalations, open issues if any)
You establish track record of targets, KPI’s, SLA’s, in a quality led, legislative compliant environment
You provide excellent Microsoft office skills and can develop and provide the necessary reporting’s and dashboards
You have a minimum of 4 years managerial experience with at least 7 team member