Software Support Specialist

₱18,000 - 20,000 per month

1 Year or Less
Open to Work From Home
Established in 2008
11-50 Employees
Unit 202, 2/F TGU Tower, Asiatown IT Park, Lahug, Cebu City, Cebu
Total vacancies for this job title: 3
Posted On: September 22, 2022
Job ID: 411820




Is currently looking for:




Salary Range: 18,000 – 20,000


Do you have meticulous attention to detail, great people skills, and enjoy working with customers to solve problems? 


Windward Software has thousands of clients using our software world-wide. For our clients, time is money, and they must be able to service their customers as quickly as possible. This position plays a key role in providing telephone software support to these customers in a professional and efficient manner. We are looking for an analytical problem-solver with exceptional communication and customer service skills to assist customers with questions related to data, system functionality, and industry best practices. Your solid work ethic and ability to prioritize your workload is important to overall customer satisfaction.  


In order to best support our customers, you should have strong business acumen. Your proficiency in Word, Excel and Outlook, together with your understanding of point of sale (POS), purchasing, inventory control, bookkeeping/accounting/payroll, is considered an advantage over other candidates.  A basic understanding of PC hardware, operating systems, software installations, would prove to be beneficial, however if you have the aptitude and drive to quickly learn new technologies, we will provide in-house training. 


A Diploma or Degree in a relevant discipline of Business Administration, Finance, Bookkeeping or equivalent experience is required. Bonus points given for previous experience providing customer service support via telephone. 


In this role you will be working remotely from home, so you will be required to provide stable internet and your own computer. 


If you wish to be considered for this opportunity (here is where we test your attention to detail), please include a cover letter telling us about yourself and how you are the best fit for this role!


Why Join Us?

  • HMO

  • Gym Allowance

  • Other Allowance and Bonus (All upon regularization)

Rest Day Schedule: Sat – Sun

Time of Work: 9pm-6am