Customer Relation Manager

Managerial / Supervisory
Established in 2010
51-200 Employees
2232 JMC Philippines, Chino Roces, Bangkal, Makati, Metro Manila
Total vacancies for this job title: 1
Posted On: September 26, 2022
Job ID: 411813




Job Description



  • Maintaining and organizing all customer database submitted by the Dealership

  • Conceptualization and effectively implementing Customer Retention Activities to Dealer Level

  • Ensuring all relevant reports are submitted on time

  • Analyze relevant reports and establish corrective measure for those areas considered below par performance of the Dealership

  • Communicating and coordinating with the Dealership including Principal, Sales and Aftersales Team and different departments

Duties and Responsibilities

  • Maintaining a positive, empathetic and professional attitude as an ambassador of JMC Philippines at all times

  • Conceptualize Customer activities for active and inactive Customers and roll out effectively to Dealerships.

  • Review all Customer feedback submitted by the Dealership and conduct random audit to validate accuracy and correctness of data

  • Communicate with customers through various channels.

  • Acknowledge, coordinate, monitor and resolve customer complaints received directly or indirectly

  • Know the products and services to be able to cascade tailored fit programs to Dealerships

  • Endorse customer concerns to Dealerships and monitor progress and resolution response rate

  • Keep records of customer database submitted by Dealerships including comments and complaints.

  • Provide feedback on the efficiency of the Dealerships response to customer complaints and adherence to service process and do necessary action to improve.

  • Prepare weekly/monthly performance report

  • Communicate and coordinate with colleagues as necessary.

  • Ensure customer satisfaction by providing professional customer care and support.