Customer Relation Manager
Managerial / Supervisory
Established in 2010
2232 JMC Philippines, Chino Roces, Bangkal, Makati, Metro Manila
Total vacancies for this job title: 1
Posted On: September 26, 2022
Job ID: 411813
CUSTOMER RELATION MANAGER
Maintaining and organizing all customer database submitted by the Dealership
Conceptualization and effectively implementing Customer Retention Activities to Dealer Level
Ensuring all relevant reports are submitted on time
Analyze relevant reports and establish corrective measure for those areas considered below par performance of the Dealership
Communicating and coordinating with the Dealership including Principal, Sales and Aftersales Team and different departments
Duties and Responsibilities
Maintaining a positive, empathetic and professional attitude as an ambassador of JMC Philippines at all times
Conceptualize Customer activities for active and inactive Customers and roll out effectively to Dealerships.
Review all Customer feedback submitted by the Dealership and conduct random audit to validate accuracy and correctness of data
Communicate with customers through various channels.
Acknowledge, coordinate, monitor and resolve customer complaints received directly or indirectly
Know the products and services to be able to cascade tailored fit programs to Dealerships
Endorse customer concerns to Dealerships and monitor progress and resolution response rate
Keep records of customer database submitted by Dealerships including comments and complaints.
Provide feedback on the efficiency of the Dealerships response to customer complaints and adherence to service process and do necessary action to improve.
Prepare weekly/monthly performance report
Communicate and coordinate with colleagues as necessary.
Ensure customer satisfaction by providing professional customer care and support.