M365 Support Engineer | Cebu
2 to 4 Years
With Business Certificates
Established in 1989
Lahug, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: September 30, 2022
Job ID: 411493
Ready to join Accenture’s team of empowered people? We’re looking for candidates with the following skills and experience for this role. Do you fit the profile? If you do, we’d love to hear from you!
In adherence to Accenture’s process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application.
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
This position is responsible for providing e-mail technical support or remote telephone and assistance for internal and external customers.
The objective of the role is to maximize the number of resolved incidents at Tier 2 without referral and to enhance customer satisfaction.
Own and manage all incidents and service requests.
Ensure resolution occurs within the customer SLA/OLA
Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.
Develops and maintains technical skills and understanding of Accenture Services to achieve goal of 80% problem resolution
The candidate will also work closely with Exchange 2007 UM Delivery Center administrator in supporting but is not limited to UM Server, disaster recovery, Voice, and fax.
Bachelor’s degree or equivalent experience in the field of Design, Communications, Information Technology or similar field.
Microsoft or ITIL certification desirable. Customer service experience
Microsoft Exchange UM Server 2007 or Live
Communication Server 2005 administration skills, Win2000/2003 administration skills, Hardware management skills
Nice to Have:
Experience in Office365 technologies
Join our high-performing team and enjoy these benefits:
Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
Expanded maternity leave up to 120 days*
Expanded paternity leave up to 30 days*
Employee Stock Purchase Pan
Loyalty and Christmas Gift
Inclusion and Diversity Benefits
Car and housing plan
Company-sponsored trainings like upskilling and certification
Flexible Working Arrangements
Healthy and Encouraging Work Environment
TERMS AND CONDITIONS
The company provides an equal opportunity employment and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
Transcript of Records (TOR)
Diploma (for graduates only) and/or Certificate of Graduation
Certificate of Employment (COE) and/or SSS Employment History
SSS ID and/or SSS Verification Form
SSS Statement of Account (SOA)
SSS Certificate of Contribution
Pag-IBIG Member’s Data Record (MDR)
Philhealth ID and/or Philhealth Member Data Record (MDR)
TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
NSO Birth Certificate
How to Apply
Send your resume and application letter to the following address:
16F EBloc 2 Bldg, W Geonzon St, IT Park, 5F Robinsons Cybergate, Don Gil Garcia St Cebu City, Cebu