Service Desk Voice Support | Entry Level | Cebu
With Business Certificates
Established in 1989
Lahug, Cebu City, Cebu
Posted On: September 23, 2022
Job ID: 411492
Ready to join Accenture’s team of empowered people? We’re looking for candidates with the following skills and experience for this role. Do you fit the profile? If you do, we’d love to hear from you!
In adherence to Accenture’s process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application.
Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queries
Liaise with other support teams as necessary to resolve customer requests or incidents
Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
Graduate of any Bachelor’s degree or undergraduate with 2 years of college education of any IT related courses
At least six (6) months to one (1) year experience in Technical Support/ Customer Service Representative or any related to Service Desk
Preferably With good knowledge and skills in IT
Interest in providing technical support and assistance to clients and end-users via call, chat, and email
Excellent written and verbal English communication skills
Join our high-performing team and enjoy these benefits:
Trainings/ Knowledge Transfer sessions will be provided before deployment to assigned projects
Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
Company-sponsored trainings, upskilling, and certification
Expanded maternity leave up to 120 days*
Expanded paternity leave up to 30 days*
Employee Stock Purchase Plan
Loyalty and Christmas Gift
Inclusion and Diversity Benefits
Car and Housing Plan*
Flexible Working Arrangements
Healthy and Encouraging Work Environment
TERMS AND CONDITIONS
The company provides an equal opportunity employment and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
Transcript of Records (TOR)
Diploma and/or Certificate of Graduation (for graduates only)
SSS ID and/or SSS Verification Form
Pag-IBIG Member’s Data Record (MDR)
Philhealth ID and/or Philhealth Member Data Record (MDR)
TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
How to Apply
Send your resume and application letter to the following address:
16F EBloc 2 Bldg, W Geonzon St, IT Park, 5F Robinsons Cybergate, Don Gil Garcia St Cebu City, Cebu