Customer Service Specialists

1 Year or Less
High School Graduates are Welcome
Open to Work From Home
With Business Certificates
Established in 2014
201-500 Employees
5th Floor Gagfa Tower, F. Cabahug St., Kasambagan, Cebu City, Cebu
Posted On: September 22, 2022
Job ID: 411335

Details

CUSTOMER SERVICE SPECIALISTS

 

The Customer Service Specialists are responsible for answering inbound customer service and order line calls, processing mail, processing emails, and other duties as assigned in an efficient manner with high quality.  Depending on the department within Customer Service, some of these job duties will be primary duties and the others secondary duties.  The secondary duties will be performed less often.  All duties should be performed in a timely manner.

 

RESPONSIBILITIES:

  • All other duties/projects assigned by Supervisor, Customer Service Manager

  • Ensure mail is answered promptly, knowledgeably and professionally

  • Ensure emails are answered promptly, knowledgeably and professionally

  • Arrive at work to be on time at workstation when scheduled

  • All other duties / projects assigned by Supervisor, Customer Service.

ACCOUNTABILITIES:

  • Quality of work

  • Quantity of work

  • Timeliness in completing work

  • Punctuality/attendance

  • Outlook towards job

  • Cooperation with supervisor

  • Teamwork skills

  • Initiative/effort

  • Willingness to learn

  • Reliability

  • Adherence to policy

  • Safety

QUALIFICATIONS:

  • High School diploma, or equivalent, preferred

  • Call center experience preferred

  • Ability to type 30+ words per minute minimum preferred

  • Excellent organizational skills

  • High attention to detail

  • Excellent oral and written communication skills

  • Able to work in a team environment

  • Solid values and a “can do” attitude

ESSENTIAL FUNCTIONS:

 

Frequent – Use of office equipment, basic computer skills, basic reading and math, basic communication skills, basic organizational skills, repetitive wrist/hand/finger, work in an office environment, sedentary work, light work, hearing/listening, talking, sitting, vision-near acuityr disagreeable elements, hazards, wet surfaces, hazardous chemicals, work in high places, outdoor weather conditions, work in stockroom or warehouse environment, requires extensive safety training, exposure to moving machinery, temperature changes, humid, vibration,

 

Moderate – Carrying, bending, crouching, stooping, using tools requiring high dexterity, walking, standing, vision far acuity, vision color, exposure to moving machinery

 

Frequent – Use of office equipment, basic computer skills, basic reading and math, basic communication skills, basic organizational skills, repetitive wrist/hand/finger, work in office environment, sedentary work, light work, hearing/listening, talking, sitting, vision-near acuity

 

Hardware Requirements (minimum):

  • Intel i5 Processor for Laptop, Intel i3 Processor for Desktop

  • 8G Memory 250G Solid State Drive

  • 250G Solid State Drive

  • Noise Cancelling USB Headset (or better )

  • Software Installs:

    • Windows 10 with latest and regular updates

    • Outlook 2019

    • VPN Software

    • Google Chrome

    • Zoom.us Meeting Software

    • Antivirus Software enabled and regular scanning

  • Network Requirements:

  • 20-25mbps internet plan

  • CAT5/6 Network Cable connection (no wifi)

  • SIP ALG and UPNP services should be disabled on the home router.

  • Collect remote user IP addresses OR force VPN through a single endpoint.

Other info:

  • Cebu City, Cebu (Preferred)

  • Work From Home Remotely temporarily due to COVID-19

  • In-House Health Plan

  • Paid training

  • Regularization Bonus