Operations Supervisor

Managerial / Supervisory
With Business Certificates
Established in 2019
51-200 Employees
Unit 206,2/F Keppel Center, Samar Loop, Cebu Business Park, Luz, Cebu City, Cebu
Posted On: September 23, 2022
Job ID: 410780

Details

Company Overview

 

We believe that the best workplace connects your skills, energy and talent to purpose. Veritacore Philippines Inc. is a unique BPO that exists to provide employment for individuals from disadvantaged communities, and through this, transform their lives via a computer-based career.

 

Since 2014, we have been keeping true to our purpose and impacting the lives of hundreds of women and men in Cebu. Our management team comprises dedicated and experienced BPO professionals who go above and beyond to make a difference in the lives of our employees.

 

We are growing rapidly and now over 200 strong - and are making a name as a world-class company for digital media editing. And we are hiring to support the next exciting phase of our growth into leading digital media technology.

 

We are currently looking for:

 

OPERATIONS SUPERVISOR

 

Qualifications:

  • College Graduate

  • Must have at least 3 years of experience as Team Leader in a BPO

  • Excellent leadership, analytical and problem solving skills

  • Adept in coaching and mentoring direct reports on areas for improvement such as, but not limited to, performance, behavior and attendance

  • Proficient in creating reports and business correspondence

  • Excellent English communication skills

  • Amenable to work on any schedules depending on business needs

Roles & Responsibilities:

  • Execute tasks, activities allocated

  • Deliver work outputs to required operational targets, in particular targets relating to quality, throughput, efficiency

  • Conduct coaching and mentoring in areas such as, but not limited to, performance, behavior and attendance

  • Undertake quality assurance by ensuring that established processes are followed and continuously improved

  • Undertake quality control by (1) measuring quality (2) identifying quality improvements (3) validating deliverables (4) completing checklists

  • Provide feedback to senior management regarding quality issues - including recommendations for resolving issues

  • Develop processes, key operating procedures corresponding to projects undertaken by Veritacore

  • Continuously improve operational processes

  • Ensure that all Company (including HR) policies and procedures are being followed by the employees

  • Track and report attendance of employees and provide guidance when there are attendance issues

  • Ensure there is close alignment between principles and practices taught in training with operational procedures and policies

  • Record and report operational metrics and KPIs

  • Provide day-to-day coaching of the team (including on a one-on-one basis) so that Veritacore meets operational performance targets (including KPI targets)

  • Conduct quarterly performance assessments

  • Manages own performance and behaves in accordance with Veritacore company principles, policies, and guidelines (Integrity, Responsibility, Teamwork, Customer, and Quality)

This role offers an excellent career path to establish yourself as a professional. Successful candidates are given opportunities for promotion to senior roles, and you will be supported through our in-house professional development programs.