MedSpecialized, Inc. is looking for an Technical Account Manager!

General Description: The Technical Account Manager manages client portfolio and is responsible for maintaining the standard of client care and coordinates with other departments to address any issues or concerns of the clients.

Work Schedule and Arrangement: 9 PM - 6 AM or 11 PM - 8 AM, Office-based

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Responsibilities:

Manage portfolio of 50-60+ clients at one time remotely
Establish and maintain strong client relationships through regular close contact, frequent phone calls, email communication, and meetings online
Contact each client via phone call or online meeting at a minimum of once a month
Answer inbound calls and emails regarding client issues effectively and problem solve at the account manager level
Escalate client issues to the appropriate teams including Cloud Support, Helpdesk, Vonage Team, etc. if items cannot be resolved at the account manager level
ollow up on client issues within 24-48 hours with updates
Monthly status report meeting with Team Lead and Manager
Weekly team meeting client reports
Ensure client information in tools are accurate and up to date
Updating, adding, and verifying client contact information in ConnectWise monthly, making sure to mark key contacts such as office managers, physicians, etc.
Send in tickets to helpdesk and cloud support team for issues and other related client concerns.
Schedule and Meet with the client on a quarterly basis.
Document all client communication in tools
Effectively manage task assignments.

Requirements:

Physically fit to work in a BPO setting
Willing to work during holidays and weekends
College graduate of any program
Strong attention to detail and multi tasking skills
Can work well with a team
With at least 1 year Customer Service experience
Proficient in Microsoft applications
Good English verbal and written communication skills
Physically fit to work in a BPO setting
Willing to work in our office at Cebu IT Park
Willing to work during holidays and weekends

Salary and monetary benefits (in PHP):

Monthly salary of 20,000 - 25,000 (not including bonuses)
New hire bonus of 5,000

Perks and other benefits:

Paid Training Period
All national Philippines and USA holidays are observed
Paid time off—public holidays, vacation, and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)
Free Health insurance with one (1) free dependent
Free Life insurance
Free Accident insurance
Relocation allowance for new hires (from Outside Cebu)
Company-sponsored outings
Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
International travel opportunities (India and US office)

Our Recruitment Process:

Candidate Application Form
General Assessment
Initial Interview (Virtual)
Final Interview (Virtual)
Job Offer
Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background, and potential for growth seen during interviews, offers may go higher or lower.

Pro tip: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com

ILOILO

Account Manager | IT Account With Relocation Allowance

₱20,000 - 25,000 per month

1 Year or Less

With Business Certificates

Established in 2010

Outside Iloilo : Philippines

Total vacancies for this job title: 1

Posted On: October 12, 2022

Job ID: 410505

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