MedSpecialized, Inc. is looking for a Support and Implementation Analyst!

General Description: A Support and Implementation Analyst is responsible for conducting data analysis and software testing before program deployment. Duties include providing the client with overviews and workshops on the product, teaching trainers on product functionality, and supporting clients through testing processes to ensure proper functionality after launch.

Work Schedule and Arrangement: 11 PM - 12 NN PHT; Office-based Setup

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Responsibilities:

Addressing Client concerns over call, email or chat
Provide root cause solution to the client concerns
Maintaining the Case Log for the overall issues being reported
Implementation of IPS
Creating custom reports asked by client
Escalating the case to Developers in case of bugs/ changes/ enhancements
Clear case age

Requirements:

Bachelor's degree in computer science, business analytics, or a related field
Fresh graduates are welcome to apply!
Proficient with various industry applications, including Python, HTML, REST, and Javascript
Working knowledge of SQL and ETL
Excellent communication and organizational skills
Easy going and independent
Basic knowledge of medical terminologies
Can work with less supervision
Physically fit to work in a BPO setting
Willing to work in our Cebu IT Park office
Willing to work during holidays and weekends

Salary and monetary benefits (in PHP):

Monthly salary of 16,000 - 18,000
New hire bonus of 5,000

Perks and other benefits:

Paid Training Period
All national Philippines and USA holidays are observed
Paid time off—public holidays, vacation, and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)
Free Health insurance with one (1) free dependent
Free Life insurance
Free Accident insurance
Relocation allowance for new hires (from Outside Cebu)
Company-sponsored outings
Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
International travel opportunities (India and US office)

Our Recruitment Process:

Candidate Application Form
General Assessment
Initial Interview (Virtual)
Final Interview (Virtual)
Job Offer
Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com

ILOILO

Support and Implementation Analyst | Earn up to 18K! With Relocation Allowance

₱16,000 - 18,000 per month

No Experience

With Business Certificates

Established in 2010

Outside Iloilo : Philippines

Total vacancies for this job title: 3

Posted On: October 12, 2022

Job ID: 410493

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