Bilingual Japanese Helpdesk Officer / Japanese Translator - JLPT N2

₱40,000 - 60,000 per month

No Experience
With Business Certificates
Established in 2011
51-200 Employees
Tower 1, Level 14, The Enterprise Center 6766, Ayala Avenue, Corner Paseo de Roxas, San Lorenzo, Makati, Metro Manila
Total vacancies for this job title: 2
Posted On: August 8, 2022
Job ID: 410161

Details

ROCOCO GLOBAL TECHNOLOGIES CORPORATION
 
Is currently looking for:
 
BILINGUAL JAPANESE HELPDESK OFFICER / JAPANES TRANSLATOR - JLPT N2 (CEBU CITY)
 
KEY JOB REQUIREMENTS
  • Preferably Graduate of BS Information Technology or any 4-year course
  • Certified Japanese Language Proficiency Test ( JLPT N2 passer
  • Substantial work experience as Japanese Translator and Customer Service
  • Great eye for detail
  • Excellent verbal and written communication, interpersonal, organization, and multi-tasking skills
  • Proficient in using Gmail and Google Workspace tools
KEY JOB RESPONSIBILITIES
  • Handle inquiries/incident reports coming from clients in both English and Japanese via phone, email, chat, etc. in accordance with existing processes and guidelines
  • Record details of inquiries as tickets and ensure the information is reflected in the system
  • Translate inquiries from Japanese to English and vice versa, and escalate as needed
  • Maintain the knowledge base and keep it organized for future use
  • Create reports on weekly/monthly help desk performance
  • Analyze relevant data and initiate process improvements in problem areas
PERKS/BENEFITS
  • Training and Development at ROCOCO Japan
  • Business Trips at ROCOCO Japan
  • Employment at ROCOCO Japan
  • Working Culture and Career Advancement
  • Competitive Compensation and Benefits Package
  • Management Bonus
  • Annual Salary Increment
  • Long Christmas Holidays
Salary Range: 40K-60K depending on the qualifications
 
Work Schedule: 5 days a week; 8 AM-5 PM
 
Rest Days: 2 days off

How to Apply


Send your comprehensive resume to: talentacquisition@rococoglobaltech.com

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