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Urgent Hiring for Customer Implementation Specialist to start ASAP

5+ Years
With Business Certificates
Established in 2016
201-500 Employees
Kasambagan, Cebu City, Cebu
Total vacancies for this job title: 2
Posted On: August 17, 2022
Job ID: 410125

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Details

Why Smartsourcing?

What's in it for you?

  • Above-industry salary package

  • Day Shift

  • Fixed weekends off

  • HMO coverage for you and your dependent/s after one (1) month

  • Free lunch every day

  • Free coffee every day (latte, americano, or cappuccino) made by our in-house barista

  • Subsidized gym membership at Anytime Fitness

  • Paid leaves

What you must bring to the table:

 

Essential:
• A strong financial or analytical education base with associated certification and/or diploma.
• 2+years in a sales support/administration role.
• Advanced Excel and analytical proficiency with a proven record of spreadsheet analytics and board-level analysis of data.
• B2B sales support experience.

Preferred:

• A university degree with technical and/or finance weighting.
• 3+years in sales support/administration role in the technology sector.
• Advanced Excel and analytical proficiency with a proven record of spreadsheet analytics and board-level analysis of data.
• Proficiency in external data analytics applications such as Power BI, Tableau or similar.
• Technology sales support experience.
• Continuous Improvement: Partnerships with sales and operational leadership to underpin a right first time (RFT) and on time in full (OTIF) mindset with a relentless drive to improve our existing processes and administrative capabilities.
• Speed and Accuracy: Understands the impact of speed and accuracy on our customers and ensures that our continuous improvement values support our ability to get customers the right outcome in a timely manner with the greatest amount of accuracy, always.
• Curious and desire to learn: Prides themselves on always being curious, always challenging the status quo and asking for meaningful, insightful context in their engagement with the sales team and sales leadership. Always shows a willingness to learn both on and off the job.
• Stakeholder alignment: Skilfully coordinates stakeholders to align on all the above items. Has an empathetic view of the impact that process and systems change has beyond the sales team and works closely to align other resources (both in and outside of sales) with the optimal way of delivering sales process.

 

What you will be doing:

  • You are responsible for delivering best-in-class customer service within your territory and across all segments of the services the client has to offer. Therefore:
    • You understand the customer journey and can pragmatically apply best practices to fulfilling customer delivery requests RFT and OTIF for our customers through coordinating the transition from various delivery points within our business, including Sales Enablement, Finance and Operations and Engineering to ensure resources are aligned and allocated appropriately for successful delivery.
    • You are responsible for the allocation of the appropriate internal resources to successfully complete provisioning for customers to ensure an even balanced workload for internal resources, working closely with the relevant stakeholders to ensure resource peaks and troughs are smoothed out.

    • You own negotiating project timelines in conjunction with the customer, internal teams and vendors to a suitable outcome and enable revenue to be turned on with expedience.
    • You “look around the corner” foreseeing challenges and issues that may occur during the delivery process and proactively mitigate these in conjunction with the customer and the relevant delivery teams.
    • Manage the operational vendor relationships related to the provisioning of services.
    • Build and maintain strong relationships with all customers within the territory for whom you are delivering services.
    • Regularly contacts customers to ensure the satisfaction of delivery and seeks feedback.