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Urgent Hiring for Operations Manager to start ASAP

Managerial / Supervisory
With Business Certificates
Established in 2016
201-500 Employees
Kasambagan, Cebu City, Cebu
Total vacancies for this job title: 2
Posted On: August 6, 2022
Job ID: 410123

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Why Smartsourcing?

What's in it for you?

  • Above-industry salary package

  • Day Shift

  • Fixed weekends off

  • HMO coverage for you and your dependent/s after one (1) month

  • Free lunch every day

  • Free coffee every day (latte, americano, or cappuccino) made by our in-house barista

  • Subsidized gym membership at Anytime Fitness

  • Paid leaves

What you must bring to the table?

  • Reports to work on time.

  • Finishes tasks at the required service level time or earlier.

  • Utilize work schedule in productive tasks.

  • Work well with other employees, guests and the clients.

  • Able to respond to emergency situations in a quick and calm manner.

  • Coordinates with the client and other employees in proper demeanor and etiquette.

What you will be doing:

  • Monitors operations in the areas of technical platforms, direct customer touchpoints, campaigns, customization and personalization, post orders, omnichannel and all supporting business processes.

  • Liaise with Click warehouse to define best logistic KPIs and optimize end to end delivery.

  • Monitors outbound and inbound operation performance to find potential room for improvement.

  • Forecasts demands on planning orders, replenishments.

  • Test new features and changes of the website on multiple browsers and devices.

  • Works closely with the Customer Service Manager

  • Manage or create reports for risk management.