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Quality Assurance Analysts | Pioneer Account + 40K Signing Bonus

1 Year or Less
Part timers are welcome
With Business Certificates
Established in 2002
1001-5000 Employees
Lahug, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: August 5, 2022
Job ID: 410110

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  • Evaluate a required number of interactions (phone, chat, and/or e-mail) per week for all agents

  • Accurately evaluate teammate behaviors using the company’s C.O.R.E. practice to successfully identify impacting strengths and opportunities

  • Consistently and accurately communicate client opportunities to stakeholders

  • Actively participate in weekly/bi-weekly calibration sessions

  • Conduct weekly feedback sessions to impart communication and behavioral gaps to ensure customer service representative’s continuous performance improvement

  • Render phone time to keep product knowledge, skills and behaviors up to date


  • 2-year undergraduate degree (communications arts and education majors preferred)

  • At least 6 months to 1 year of experience as a call center/BPO Quality Assurance Analyst

  • Excellent Verbal and Written Communication Skills

  • Proficient in creating reports and in using MS Office

  • Must be willing to work flexible schedules (including weekends and holidays)

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