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Subject Matter Expert/Team Leader | Pioneer Account + 40K Signing Bonus

5+ Years
With Business Certificates
Established in 2002
1001-5000 Employees
Lahug, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: August 5, 2022
Job ID: 410108

Video Profile





  • Attend to real-time needs such as, but not limited to, call escalations floor support

  • Monitor and control real-time scores in order to satisfy the needs of the program, clients, customers and agents

  • Communicate and teach updates or system issues to ensure agents have the tools they need to maximize productivity and motivate continual improvements in performance

  • Coordinate with other departments for employee concerns

  • Render phone time to keep product knowledge, skills and behaviors up to date


  • 2-year undergraduate degree (communications arts and education majors preferred)

  • At least 6 months to 1 year of experience as a call center/BPO Subject Matter Expert or Team Leader

  • Excellent Verbal and Written Communication Skills

  • Experience in developing talents to its full potential

  • Proficient in creating reports and in using MS Office

  • Must be willing to work flexible schedules (including weekends and holidays)

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