Subject Matter Expert/Team Leader | Pioneer Account + 40K Signing Bonus

SUBJECT MATTER EXPERT / TEAM LEADER

Responsibilities:

• Attend to real-time needs such as, but not limited to, call escalations floor support

• Monitor and control real-time scores in order to satisfy the needs of the program, clients, customers and agents

• Communicate and teach updates or system issues to ensure agents have the tools they need to maximize productivity and motivate continual improvements in performance

• Coordinate with other departments for employee concerns

• Render phone time to keep product knowledge, skills and behaviors up to date

Requirements:

• 2-year undergraduate degree (communications arts and education majors preferred)

• At least 6 months to 1 year of experience as a call center/BPO Subject Matter Expert or Team Leader

• Excellent Verbal and Written Communication Skills

• Experience in developing talents to its full potential

• Proficient in creating reports and in using MS Office

• Must be willing to work flexible schedules (including weekends and holidays)