Team Leader + Office Based + Excellent Benefits

Job Title

Team Leader + WFH + Excellent Benefits

Employment Type

Full Time

Employment Location

Office Based, 17th Floor, Skyrise 4B, IT Park, Cebu

Salary Range

P32000 - P37000

Benefits Package

Holiday/Sick Pay, SSS, PhilHealth, Pagibig, 13th Month, HMO

Shift

9am to 5:30pm Mon-Fri PH

Company Introduction

Logix BPO is an Remote Staffing & Business Process Outsourcing company based in The Queen City of the South, Cebu City.

We are looking for an EXCEPTIONAL Virtual Assistant Team Leader to join our fast growing BPO company and support our fantastic clients in Australia, UK and New Zealand.

Responsibilities

As a VA Team Leader you will be responsible for ensuring the efficiency, quality, constant improvement and performance of our Virtual Assistant teams. Responsibilities include:

• Be a highly positive role model and consistently demonstrate the company values & behaviors.

• Partner with the Human Resource & Leadership Team and drive a positive team culture to maintain impressive levels of employee performance and engagement

• Supervise your Virtual Assistant teams and provide a high level of support regarding all day-to-day activities ensuring company processes, policies & procedures are always maintained

• Facilitate individual team member monthly one on one meetings regarding work performance

• Analyse team data / statistics / performance outcomes to effectively develop and deliver both individual and team-based learning opportunities and continuous improvements

• Ensure new incentives provided by leadership teams are well understood by the virtual assistant teams and delivered

• Ensure your sales team clock in on time, provide timesheets, clock in and out of lunch breaks on time, deliver sales KPIs per day, and set appointment KPIs

• Ensure leadership teams receive regular reports on team performance, insights and improvements

• Maintain effective communication and ensure team members are kept up to date regarding new products, new promotions, new processes & procedures, system enhancements and any other important updates to Contact Centre operations

• Co-facilitate our new employee induction program as well as our monthly team meeting / team training sessions

• Support recognition programs for all staff within the teams to ensure that high performance is regularly rewarded 

• Provide weekly timesheet reports to partners based on their virtual assistants activities

• Provide account management of partners ensuring they feel well looked after

• Ensure that partners training and upskilling requests are received and virtual assistants are provided with the relevant training

Requirements

We are looking for a reliable, dedicated Team Leader for this role. Someone who takes pride in their work, has exceptional attention to detail, excellent time keeping skills and who wants to prove themselves to grow into a higher leadership role within the business.

• Proven track record as a highly successful and inspiring Team Leader and Coach with minimum of 2 years' Team Leader experience is essential

• Ability to provide clear direction and strong, authentic leadership to team members

• Passion for providing a world class customer experience and coaching

• Ability to quickly become proficient regarding Logix BPO, services, systems, processes and procedures, and provide improvements insights

• Excellent communication skills both written and verbal

• High level of attention to detail and problem solving / critical thinking skills

• High level of emotional intelligence with ability to build / maintain effective relationships

• Ability to maintain a health and safety culture and develop and maintain a culture of respect, care and professionalism

• Genuine passion for coaching & mentoring to drive continuous improvement

• Solid proficiency with MS Office, Google Docs and desktop computer skills

• Be flexible and adaptable to change / able to implement change effectively 

Additional Information

• Permanent contract subject to a 6 month probation period