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Hiring: Business Tools Analyst ! Earn Competitive Salary+Allowances+ Bonuses! Apply Now!

1 Year or Less
With Business Certificates
Established in 2000
501-1000 Employees
11th Floor, PHILAM Building, Cebu Business Park, Luz, Cebu City, Cebu
Posted On: August 10, 2022
Job ID: 409782

Video Profile

Details

Our Vision:

Providing simple, innovative and affordable online solutions that change lives.
 
Our Mission:

To help customers achieve their online goals by delivering innovative, user friendly and intuitive, technology driven solutions to become the worlds most trusted and affordable online solutions provider, all backed by Best in World service.

Dreamscape Networks is Australia’s and Singapore’s #1 Domain and Website Hosting provider with a clear goal to be Australia’s and South East Asia’s #1 Online Solutions Provider. We are rapidly expanding into new high growth markets providing technology solutions to help our customers establish, build, maintain and grow their online presence. The Digital transformation is happening right now, so get on board!
 
BUSINESS TOOLS ANALYST
 
Responsibilities:
  • Manages Operational Tools for Phone, Email, and Chat
  • Monitors, reports, and fixes tool outages
  • Ensures all operational tools are in best possible state
  • Ensures staffing and team membership are updated in all tools (Phone, Email and Chat)
  • Consistently analyses the tools and consistently looks for improvements to attain operational efficiency
  • Escalates issues to service providers
  • Efficiently distributes email workload to all available staff
Qualifications:
  • Preferably with a Bachelor’s Degree in any IT-related course or an equivalent extensive experience
  • Must have at least 1 year experience as Tools Specialist
  • Must be knowledgeable in tool management but not limited to Zendesk, Zeacom, Livezilla, and other relevant operational tools
  • Must have extensive reporting capabilities and advanced MS Excel skills for large data processing
  • Must be able to create and deliver quality report on time

How to Apply


ONLINE RECRUITMENT

Dreamscape Networks Recruitment FAQs!

Are you hiring?
Yes, We have available positions for you!

Do you accept walk-in applicants?
As of now, your safety is our utmost priority. Hence, the recruitment process will be done at the comfort of your homes.
 

How do I apply?
Send your resume or CV to dream-careers@newfold.com and our recruitment team will get in touch with you.

What are your vacancies?

Visit our FB page (DREAMSCAPENETWORKS INC. – CEBU CAREERS) for the list of open positions.

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