Back to Search Results

Customer Service Representative (Healthcare Account)

1 Year or Less
High School Graduates are Welcome
Established in 2016
51-200 Employees
Topaz tower, Damosa IT Park, Alfonso Angliongto Sr., Davao City, Davao del Sur
Total vacancies for this job title: Over 20
Posted On: August 1, 2022
Job ID: 409663





· Must have healthcare or medical background

· Outstanding customer service skills
· Strong time management and organizational skills
· Ability to work with a high sense of urgency
· Ability to efficiently multi-task and prioritize work

· Customer service experience
· Basic knowledge of medical terminology preferred

Duties & Responsibilities:
· Makes primarily outbound phone calls, and handles inbound calls, to leads interested in cosmetic surgery
· Qualifies leads by obtaining general information, identifying customer needs, and determining timeline for customer follow-up
· Answers inquiries by clarifying desired information, researching, locating and providing information
· Provides general information to educate customers on overall process and pre-screening customer for eligibility to receive services
· Determines eligibility by comparing client information to requirements
· Transfers qualified leads to sales department and communicating effectively with sales agents
to provide a seamless transition
· Actively listens to gather and record detailed notes on Salesforce to help with continuous service throughout multiple touchpoints of the customer lifecycle


( )

Quick Apply

Re-enter your email address

Be realistic. Employers may ask for proof of your latest salary. Pricing your salary too high can disqualify you from the position.

No File Selected

Only files with .doc, .docx, .odt, .pdf, or .rtf extensions less than 900kb are allowed

By clicking the Submit button, you confirm that you have read, understood and agreed to our Terms of Service and Privacy Policy

This employer lacks local business documents or may still be processing the necessary permits. Be mindful during the application process.