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Customer Service Representative (Healthcare Account)

1 Year or Less
High School Graduates are Welcome
Established in 2016
51-200 Employees
Topaz tower, Damosa IT Park, Alfonso Angliongto Sr., Davao City, Davao del Sur
Total vacancies for this job title: Over 20
Posted On: August 1, 2022
Job ID: 409663

Details

 CUSTOMER SERVICE REPRESENTATIVE

 

Qualifications:

· Must have healthcare or medical background

· Outstanding customer service skills
· Strong time management and organizational skills
· Ability to work with a high sense of urgency
· Ability to efficiently multi-task and prioritize work

· Customer service experience
· Basic knowledge of medical terminology preferred

Duties & Responsibilities:
· Makes primarily outbound phone calls, and handles inbound calls, to leads interested in cosmetic surgery
· Qualifies leads by obtaining general information, identifying customer needs, and determining timeline for customer follow-up
· Answers inquiries by clarifying desired information, researching, locating and providing information
· Provides general information to educate customers on overall process and pre-screening customer for eligibility to receive services
· Determines eligibility by comparing client information to requirements
· Transfers qualified leads to sales department and communicating effectively with sales agents
to provide a seamless transition
· Actively listens to gather and record detailed notes on Salesforce to help with continuous service throughout multiple touchpoints of the customer lifecycle

 

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