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BPO Sales Manager

Managerial / Supervisory
With Business Certificates
Established in 2011
11-50 Employees
8th Floor Gagfa Tower Panagdait, Kasambagan, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: August 6, 2022
Job ID: 409588




Job Qualifications:

  1. 4+ Years successful track record or Outbound Business to Business Sales Manager experience (BPO preferably)

  2. Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.

  3. Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

  4. Knowledge of management principles and familiarity with company products, services, and policies.

  5. Strong coaching and leadership skills, ability to motivate employees.

Job Responsibilities: 

  1. Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives

  2. Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.

  3. Assisting other management team members in identifying trends and establishing call center goals.

  4. Ensuring staff members are achieving desired service levels and taking corrective action, as needed.

  5. Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

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