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Chat Support Agents (Non-Voice) for a US Newspaper Account | 25K Salary Package
1 Year or Less
With Business Certificates
Established in 2014
10/F i1 Bldg., IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: August 17, 2022
Job ID: 409493
SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for:
Chat Support Agents to join our fast-growing US newspaper account! A very competitive salary package and career growth opportunities await successful candidates!
Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 13th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique/Select VoiceCom and think it’s a great place to work!”. The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.
If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You won’t regret it!
Checkout our Facebook page:
What we offer:
Starting salary package of Php25,000 (inclusive of account-specific allowances)
Plus the following benefits:
Medical / Dental coverage (HMO)
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
Life insurance program
Vacation and family leave programs
Annual salary increase based on performance
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Great offices in IT park with outdoor private terrace overlooking Cebu City
About the account:
This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support.
Heed their call:
"Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Customer Support Agents that align with our core values and mission statement to join our call center team. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you."
Answer customer inquiries regarding subscriptions via chat (zero selling involved!)
Attend to billing concerns
Resolve billing disputes
Desired skills & knowledge:
Must have at least 1 year of continuous Chat Support experience in a BPO company
Attend to customers' concerns via email when necessary
Strong written communication skills that lend to clear and concise text-based communication, including de-escalation skills
Adherent to chat and email SOP and KPIs for response times, chat duration, and online availability
Must be able to multitask (handling chat and email at the same time)
Keyboard skills required (typing speed of at least 45 WPM)
Previous experience with subscription service industry is a plus
Must have a high degree of professional ethics, integrity and a team player
Strong computer skills including internet and Windows/Mac-based applications
Strong administrative skills
Understanding of the American consumers’ mentality is a plus
Supports the mission of “Truth & Tradition"
Energetic, fun and confident personality
Willing to work nights and weekends
Willing to attend training on-site
Work Schedule: Night Shift
How to Apply
Interested candidates may send an updated copy of their resume to firstname.lastname@example.org.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 1-7 working days.