Associate Operations Manager - Retail

ASSOCIATE OPERATIONS MANAGER - RETAIL

KEY RESPONSIBILITIES:

• Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.

• Provide excellent customer service and determine the needs of the client.

• Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.

• Participate in the development and presentation of proposals for business development.

• Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the collective end goals.

• Profit and Loss

• Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.

• Manage and drive performance from the Team Leads and Associates in meeting SLAs and KPIs

• Manage program attrition

• People development

• Analyze performance trends and provide process improvements and resolution

• Collaborate with the Support groups to identify gaps in the process and provide action plans and resolutions.

REQUIRED:

• Candidate must possess at least a Bachelor's/College Degree, in any field.

• At least 5 years (s) of working experience in the related field are required for this position.

• Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.