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Associate Operations Manager - Retail

Managerial / Supervisory
With Business Certificates
Established in 2011
501-1000 Employees
6th Floor Eblic 3 IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title: 2
Posted On: August 17, 2022
Job ID: 409453





  • Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.

  • Provide excellent customer service and determine the needs of the client.

  • Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.

  • Participate in the development and presentation of proposals for business development.

  • Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the collective end goals.

  • Profit and Loss

  • Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.

  • Manage and drive performance from the Team Leads and Associates in meeting SLAs and KPIs

  • Manage program attrition

  • People development

  • Analyze performance trends and provide process improvements and resolution

  • Collaborate with the Support groups to identify gaps in the process and provide action plans and resolutions.


  • Candidate must possess at least a Bachelor's/College Degree, in any field.

  • At least 5 years (s) of working experience in the related field are required for this position.

  • Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.

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