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IT Officer

2 to 4 Years
With Business Certificates
Established in 2018
11-50 Employees
The Merdian by Avenir Building, Mabolo, Cebu City, Cebu
Total vacancies for this job title: 2
Posted On: August 3, 2022
Job ID: 409319

Details

DAC Innovations is a Shared Services Company based in Cebu City, and is an exclusive partner of Westfall Technik, Inc. in the Philippines.

 

Our partner, Westfall Technik, Inc. is a global holding company which provides innovative plastics manufacturing solutions to the healthcare, consumer package goods and light industrial vertical markets. The site locations, operating within the Westfall Technik, Inc. enterprise, are internationally aligned with unmatched global reach in the industry.

 

We are looking to hire an IT Officer to join our Global Business Services Team.

 

Title: IT OFFICER

Position: Full Time - On site

Location: Cebu City 

 

SUMMARY OF ROLE

 

The IT Officer will be responsible of providing Level 3 (System and Network) Technical Support to internal customers across all the sites of Westfall Technik, Inc..

 

DUTIES AND RESPONSIBILITIES:

  • Provide internal customers technical support through timely resolution of open Help desk support tickets in the system.

  • Ensures that all Systems and Network related requests and concerns are properly addressed on a timely manner.

  • Properly assigns open/new Helpdesk Ticket to specific IT/Escalation Teams.

  • Coordinates with Site IT and ensures that all escalated Helpdesk tickets are resolved.

  • Coordinates with internal customers and provides timely updates about developments of any reported Technical (IT) issue.

  • Performs other IT related functions that may be assigned.

MINIMUM REQUIREMENTS AND QUALIFICATIONS:

  • A graduate of any IT related course.

  • Applicant must have least 1 year experience in the same field.

  • Willing to work on site and on a graveyard shift.

  • Good communication skills (both oral and written)

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