Associate Quality Manager- Corporate

Managerial / Supervisory
With Business Certificates
Established in 2011
501-1000 Employees
IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title: 2
Posted On: November 24, 2022
Job ID: 408817




Roles and Responsibilities:

  • Drive implementation of QMS models like ISO 9001/EFQM/COPC/ESCM etc. across the organization and in various client accounts 

  • Drive implementation of Process improvements through Lean/Six Sigma and PDCA 

  • Responsible for Project governance including identification, approval of project charters, tracking of project status, effective closure of projects and delivery of targeted financial and metric benefits 

  • Manage  and conduct the Internal QMS audit, SOW audits and transition audit processes 

  • Manage Idea generation and best practice sharing forums 

  • Manage Quality internal communications 

  • Periodic reporting to management on improvements achieved. 

  • Mentor Process improvement projects to successful closure to achieve targeted improvements and financial benefits 

  • Identify and develop end-to-end process transformation opportunities and strategic profit improvement initiatives 

  • Lead new process design (Designing As-is and To-be Process Mapping) and propose alternate business process designs  

  • Promote and govern sharing of best practices from other locations/processes to improve process performance 

  • Design and Impart training Operational Excellence Tools (5S, RCA, Lean, Six sigma, Standard Work, Continuous Improvement, Tiered Accountability & GEMBA) to BBs, GBs and YBs and others and evaluate training effectiveness 

  • Support & guide staff on quality related projects as a part of their career development plans.  

  • Lead Tech M efforts towards preparation for quality related audits both internal as well as external   

Applicant’s Specifications & Qualification:

  • Graduation (any discipline) with 10-12 years of experience of working in an International/Domestic BPO/KPO 

  • Should be open to work 24/7 

  • Expertise in implementation of QMS models like ISO 9001/COPC/EFQM/ESCM in BPO/KPO 

  • Six Sigma Green Belt certified with at least 3-5 high impact projects lead individually 

  • Hands on experience in 5S, RCA, Lean, Six sigma, Standard Work, Continuous Improvement, Tiered Accountability & GEMBA 

  • Experience in managing Quality programs in multiple locations including remote locations. 

  • Strong business acumen and the ability to develop and deliver rigorous financial and/or statistical analysis to quantify business case scenarios, options and risks 

  • Ability to view the issues end-to-end and develop RCA and corrective action plans with tangible results. 

  • Demonstrate excellent communication skills; ability to present ideas and solutions in a logical and articulate manner with the self-confidence to work with Senior Executives 

  • Ability to work within challenging environment with tight delivery timelines; Self-motivated Team player and a proven leader 

  • Out-of-the-box thinker to develop tools and processes for best utilization of resources. 

  • Ability to manage internal and external clients; Strong conflict management skills. 

  • Self-motivated Team player and a proven leader 

  • Excellent skills on Excel/Quality Tools / Data Analysis /Minitab/Analytical Skills / Reporting