Team Leader - Customer Service

₱20,000 - 35,000 per month

2 to 4 Years
Established in 2002
51-200 Employees
7th Floor MDCT Building, Leyte Loop, Cebu Business Park, Hipodromo, Cebu City, Cebu
Total vacancies for this job title: 10
Posted On: September 30, 2022
Job ID: 408756

Details

SOUND CONNECTION PHILIPPINES, INC. / STAFF OUTSOURCING SOLUTIONS

 

Is currently looking for:

 

TEAM LEADER - CUSTOMER SERVICE

 

The ideal candidate for this role will demonstrate the following behaviors and attitudes:

  • Strong leadership skills with experience leading teams through change and new challenges by applying situational coaching skills and using emotional intelligence

  • Self-starter who is comfortable working in and leading a team through ambiguity and the capacity to see ‘what can be’ for this new organization

  • Communicate with courage and candor as we evolve our engagement model for this customer segment

  • Customer-centric mindset and the skills needed to listen to customers and understand their objectives and overall relationship with our broader organization

  • Leads by example by modeling flexibility, candor, and a willingness to respond during times of change while maintaining a positive attitude

  • Demonstrated account planning and management skills and strong collaboration with extended teams toward common goals

The Goals of this position will be:

  • The ideal candidate for this role will demonstrate the following behaviors and attitudes:

  • Strong leadership skills with experience leading teams through change and new challenges by applying situational coaching skills and using emotional intelligence

  • Self-starter who is comfortable working in and leading a team through ambiguity and the capacity to see ‘what can be’ for this new organization

  • Communicate with courage and candor as we evolve our engagement model for this customer segment

  • Customer-centric mindset and the skills needed to listen to customers and understand their objectives and overall relationship with our broader organization

  • Leads by example by modeling flexibility, candor, and a willingness to respond during times of change while maintaining a positive attitude

  • Demonstrated account planning and management skills and strong collaboration with extended teams toward common goals

  • Achieve new business growth through warm and cold leads

  • Retain and grow revenue from existing accounts

  • Work proactively with clients to provide solutions to all their business challenges

  • Ability to organize and keep track of all leads within a matrix and ensure that outbound generation metrics are being met.

Qualifications:

  • Required language(s): English

  • At least 3 year(s) of working experience in the related field is required for this position.

  • Applicants must be willing to work in 7th Floor MDCT Building, Leyte Loop, Cebu Business Park near Ayala and China Bank

  • Preferably Assistant Manager / Managers specializing in Customer Service.

  • Experience in AMAZON is advantage for this role

  • Full-Time position(s) available.

  • This position will have a nice base pay, along with a favorable commission and bonus scheme.

Sound Connection Philippines, Inc.  or  SCPIis an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today’s global demands.


Sound Connection firmly believes in being transparent to its clients to apply effective ways to deliver results that extends your global reach. The variety of services we offer that targets specific market segment makes us a reliable and a long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies from our professional workforce with excellent proficiency in English and the flexible services, Sound Connection Philippines is the right partner as an offshore and BPO solutions provider.
 

Overview 

 

Sound Connection specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expanding reach on their operations globally, meet the increasing demand and provide quality solutions around the world. The unique services we cater to our client needs adapts to their specific needs. Sound Connection have been flexible in offering services on different foreign business organizations, from small and medium-sized businesses to large multinational corporations.

 

For more information about our company, please visit the following sites:

SCPI is a PEZA accredited US Owned Company

SEC Reg #: CS2012279974

Registered under the Security & Exchanged Commissions

 

"Sound Connection Philippines is proud to be an Equal Opportunity Employer (EoE). Discrimination is NOT tolerated on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity, or any other basis covered by Labor Law of the Philippines."

How to Apply


For interested applicants, please send your updated resumes with your primary contact number for a possible preliminary interview and phone screening to the following email addresses: shawn@staffoutsourcing.com or anthony@staffoutsourcing.com

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