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Patient Intake Coordinator (Voice)

1 Year or Less
With Business Certificates
Established in 2014
51-200 Employees
10th Flr , i1 Building, IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: August 5, 2022
Job ID: 408625


SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for a Patient Intake Coordinator to start ASAP!


Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 13th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique/Select VoiceCom and think it’s a great place to work!”.


The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You won’t regret it!


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What we offer:

  • Php 25,000 Salary package (inclusive of allowances & bonuses)

Job Overview:

  • Receives and processes patient admission into our agency's EMR system for home health services.

  • Coordinate care by assigning case manager and clinician to ensure 48 hour admission

  • Follow up on inquiries related to the patient admission and staff availability.

  • Assists in establishing the initial Plan of Care and plotting of tasks to staff schedule.

  • Perform coordination duties to support day to day work flow of our field staff

JOIN US and enjoy the following benefits:

  • Generous monthly bonus program

  • Medical / Dental coverage

  • Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC

  • Career development

  • Life insurance program

  • Vacation and family leave programs

  • Annual salary increase based on performance

  • Quarterly team outing

  • Free flowing coffee and hot chocolate

  • Free weekly in-house massage

  • Family atmosphere

  • Cozy sleeping lounge and canteen plus entertainment area

  • Great offices in IT park with outdoor private terrace overlooking Cebu City

Responsibilities and Duties include:

  • Providing outstanding customer service

  • Answering intake calls, explaining services, and setting appointments

  • Scheduling/rescheduling appointments, managing 15+ calendars

  • Assisting nursing, therapists and administrative team as needed

Desired Skills & Knowledge:

  • Must have completed at least 2 years of college education

  • Good English communication skills - both written and verbal

  • Strong phone skills for inbound/outbound calling

  • Hospital or medical office experience preferred

  • Familiarity with medical terminology an advantage

  • Ability to work with computers and different software packages (e.g. MS Office, Adobe Acrobat)

  • Ready to take new responsibilities and grow professionally

  • Willing to ask questions and work as a part of the team, even remotely located

  • Available for occasional overtime work

  • Willing to start ASAP

  • Willing to work full-time night shift

  • Willing to work on weekends

  • Looking for a long-term position

Work Schedule: Night Shift

How to Apply

We are only accepting online applications for now.


Shortlisted candidates will receive a phone call between 10AM-7PM on weekdays within 7 working days.


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