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Urgent Hiring for Senior Training and Quality Manager

Managerial / Supervisory
With Business Certificates
Established in 1997
5001-10,000 Employees
Mabolo, Cebu City, Cebu
Posted On: August 8, 2022
Job ID: 408576

Details

SYKES ASIA CEBU is looking for

SENIOR TRAINING AND QUALITY MANAGER

Earn a competitive salary and great benefits!

  • Develops and maintains partnerships with clients to increase business and client satisfaction

  • Implements business operation and service solutions utilizing the continuous improvement process

  • Oversees the conduct of the whole Training and Quality Teams to ensure that all divisions are synergized and aligned

  • Supervises and motivates the team to ensure an acceptable level of productivity

  • Develops and plans for improvement programs for all staff levels in relation to Training and Quality

  • Accountable team efficiency and utilization

  • Delivers reports on time as requested by the client

Minimum Qualifications:

  • At least 1-year experience in a customer-facing role

  • With excellent verbal and written communication skills

  • Ability to effectively communicate action plans to improve the quality of the process

  • Must have a background in designing training policies, programs, and schedules based on training needs and processes

  • With exceptional listening and analytical skills