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Trainer Specialist

2 to 4 Years
High School Graduates are Welcome
With Business Certificates
Established in 2017
51-200 Employees
8th Floor Gagfa Building, Mabolo, Cebu City, Cebu
Total vacancies for this job title: 2
Posted On: August 3, 2022
Job ID: 408250

Details

TRAINER SPECIALIST

 

Job Description:

  • Plans, conducts, coordinates and implements a comprehensive training program. Training components will be geared towards new hires and existing staff and individuals who seek one on one assistance

  • Prepares new hires and existing agents by conducting orientation to consultation and service processes developing individuals coaching plans, providing resources and assistance, scheduling orientation and ongoing training

  • Evaluate employee performance to gauge where skills are lacking.

  • Create training programs to address skill gaps in employees.

  • Prepare learning materials for programs.

  • Develop onboarding programs for new employees and develop individual results by maintaining policy and procedure resources

  • Conduct surveys to gauge the effectiveness of programs.

  • Research new teaching methods.

  • Attend education conferences.

Qualifications:

  • Applicant must have a Trainer experience in a BPO Company

  • Must be willing to work IN OFFICE

  • Must be willing to work graveyard shift

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